Human Resources Coordinator
Carazo Enterprise SL
Customer Experience Specialist B2B
Carazo Enterprise SL· Sales Adrian Magnus
About this role
A B2B Customer Experience Specialist builds and manages relationships with business clients, driving post-sales satisfaction, account retention, and upselling opportunities. They act as the primary point of contact, ensuring seamless onboarding, troubleshooting complex issues, and advocating for the client across internal teams.
Key Responsibilities
- Account Management: Serve as the primary point of contact for key B2B accounts, resolving escalations and maintaining strong, long-term relationships.
- Onboarding & Implementation: Guide new business clients through the setup and onboarding process to ensure a smooth transition.
- Feedback & Optimization: Gather, track, and analyze client feedback and metrics (e.g., NPS) to identify pain points and propose actionable improvements.
- Cross-Functional Collaboration: Partner with sales, product, marketing, and technical teams to ensure alignment and deliver a unified customer journey.
- Growth & Retention: Develop retention strategies to reduce churn and identify opportunities to upsell or cross-sell products and services.
Required Qualifications
· Excellent English communication skills — C1 – Native (written and spoken)
- Experience: 2-5 years of experience in B2B sales development account management, or a similar quota-driven environment.
- Experience: 2+ years of experience in B2B customer service, account management.
- Tech Skills: Proficiency in MS Office and standard CRM and CX software (e.g., Salesforce, Hubspot, ).
- Soft Skills: Exceptional interpersonal, problem-solving, and conflict-resolution abilities.
Please submit your current resume in English.
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Specialist B2B position at Carazo Enterprise SL?
The salary for this Customer Experience Specialist B2B role at Carazo Enterprise SL is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Specialist B2B position at Carazo Enterprise SL located?
This Customer Experience Specialist B2B role at Carazo Enterprise SL is based in Panama City, Panama, Panama. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Specialist B2B role at Carazo Enterprise SL full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Experience Specialist B2B role in the Sales Adrian Magnus department at Carazo Enterprise SL.
Which team or department does the Customer Experience Specialist B2B at Carazo Enterprise SL belong to?
This Customer Experience Specialist B2B position is part of the Sales Adrian Magnus department at Carazo Enterprise SL. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Specialist B2B position at Carazo Enterprise SL?
Click the "Apply Now" button on this page. You will be redirected to Carazo Enterprise SL's official application portal hosted on workable where you can submit your application directly.
When was the Customer Experience Specialist B2B job at Carazo Enterprise SL posted?
This Customer Experience Specialist B2B position at Carazo Enterprise SL was posted on Jul 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Specialist B2B
Carazo Enterprise SL
You'll be redirected to Carazo Enterprise SL's official application page on workable.