Customer Complaint Handling Specialist
About this role
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Customer Complaint Handling Specialist is responsible for managing the end-to-end complaint handling process, including intake, assessment, investigation, documentation, escalation, customer follow-up, and timely closure in compliance with internal procedures and regulatory requirements.
This position is part of the Quality Department located in Grens in Switzerland (VD) and will be an on-site role (fixed-term / 6 months).
What you will do:
- Receiving, reviewing, and processing customers feedback while using Good Documentation Practices.
- Processing complaints through classification of complaints, contact and product follow ups, maintaining investigation records and all other supporting documentation, and complete/assign additional actions as necessary to close the complaint.
- Evaluate the complaints for potential health hazard and determine if complaints require escalation.
- Review’s complaint investigation to ensure investigations meet procedural requirements.
- Participate in complaint investigation with the relevant Subject Matter Experts.
- Perform additional duties as assigned.
Who you are:
- Bachelor's degree in Science, Engineering, Biotechnology, Quality Management or Cell Therapy (preferred).
- At least 2-3 years complaint handling experience in a GMP/medical device establishment preferred.
- Preferred ability to apply FDA 21 CFR 820, ISO 13485, ISO 9001 and other relevant regulation/standard relating to complaint processing.
- Fluent English and French language skills (written and spoken).
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Ability to travel up to 5%.
There is a possibility to turn this temporary contract into a permanent one.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
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