Customer Care Representative
sutherland
Customer Care Representative
weareeverise· Everise, Inc.
About this role
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Job Requirements:
• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment
Qualifications:
• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player
Work at Home Set-Up Requirements
Standard Connect and Speed
Wired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted)
*Some programs may require higher speeds.
Monitor
(2) 21” monitor(s). You will supply 1 and Everise will supply 1.
Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted.
Headset
You must supply your own headset. Specific models will be shared during the interview process.
To be supplied by Everise (some programs offer bring your own devices):
Keyboard
Mouse
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Frequently Asked Questions
Is the salary disclosed for the Customer Care Representative position at weareeverise?
The salary for this Customer Care Representative role at weareeverise is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Care Representative job at weareeverise remote?
Yes, this Customer Care Representative position at weareeverise is remote, with team members based in Work from Home Alabama, Work From Home Arizona, Work From Home Arkansas, Work From Home California, Work from Home Colorado, Work from Home Connecticut, Work From Home Delaware, Work From Home Florida, Work from Home Georgia, Work From Home Idaho, Work from Home Illinois, Work from Home Indiana, Work from Home Iowa, Work from Home Kansas, Work from Home Kentucky, Work from Home Louisiana, Work From Home Maryland, Work from Home Massachusetts, Work from Home Michigan, Work From Home Minnesota, Work From Home Mississippi, Work from Home Missouri, Work from Home Nebraska, Work From Home Nevada, Work from Home New Hampshire, Work From Home New Jersey, Work from Home New Mexico, Work from Home North Carolina, Work from Home Ohio, Work From Home Oklahoma, Work From Home Oregon, Work From Home Pennsylvania, Work from Home Rhode Island, Work from Home South Carolina, Work From Home South Dakota, Work from Home Tennessee, Work From Home Texas, Work From Home Utah, Work From Home Virginia, Work from Home Washington, Work from Home West Virginia, Work From Home Wisconsin, Work from Home Wyoming, Work From Montana. You can work from home or anywhere in the supported regions.
Is the Customer Care Representative role at weareeverise full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Representative role in the Everise, Inc. department at weareeverise.
Which team or department does the Customer Care Representative at weareeverise belong to?
This Customer Care Representative position is part of the Everise, Inc. department at weareeverise. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Representative position at weareeverise?
Click the "Apply Now" button on this page. You will be redirected to weareeverise's official application portal hosted on workday where you can submit your application directly.
When was the Customer Care Representative job at weareeverise posted?
This Customer Care Representative position at weareeverise was posted on Oct 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Representative
weareeverise
You'll be redirected to weareeverise's official application page on Workday.