Customer Care Representative

stellartech· Customer Care Department
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🌍 Remote📍 RemoteFreelancer

About this role

StellarTech is an international product company that develops and publishes B2C subscription-based mobile apps in EdTech. 



We are looking for a Customer Care Representative to become the first point of contact for our users. For us, closing a ticket is not enough: we want to understand why the user ran into a problem and make sure it doesn't happen again. You will work closely with our Tech Support team: reporting bugs, spotting recurring issues and suggesting improvements. No prior experience? We'll still consider you if you learn fast and think analytically.


Applications are accepted only via the form. The link is at the end of this posting.


Your area of impact

  • Handle web and app user requests in Zendesk (email and live chat).
  • Find the root cause of a user's problem, not just fix the specific case.
  • Escalate user issues to the technical team.
  • Tag user requests to collect analytics.
  • Keep response times within our SLA.
  • Share insights on recurring pain points and suggest improvements to templates, guidelines and processes.


Must-have requirements

  • English at Upper-Intermediate (B2) level or higher: a real working level, with strong writing (grammar, punctuation, vocabulary).
  • Clear, polite and empathetic written communication, with logically structured messages and no copy-paste tone.
  • Ability to handle a high volume of similar requests without losing speed or quality.
  • Analytical mindset: you want to understand why a problem happened, not only remove the symptom.
  • Availability to work shifts

Nice to have

  • 1+ year of experience in Customer Support.
  • Experience with Zendesk or other ticketing/CRM systems.
  • Experience with high-volume email and live chat support.
  • Experience in subscription-based mobile apps.
  • Daily use of AI tools (ChatGPT, automation tools, productivity apps) to boost your efficiency.
  • Examples of improvements you proposed that were actually implemented.


What we offer

  • Competitive compensation based on your skills and experience.
  • Regular performance reviews to support your growth.
  • Flexibility in choosing your workplace: remote or in one of our development offices.
  • Comprehensive health insurance, including dental care and massages.
  • Personalized learning program tailored to your interests and skill development.
  • Sports compensation program: offline and online.
  • Referral bonuses for bringing new team members.
  • Bonuses for writing articles, public speaking and other activities.
  • A great team and a friendly, supportive community!



Hiring process

  • Application form.
  • Assessment task.
  • Interview with the Customer Care Team representative.


How to apply

Applications are accepted only via this application form: https://forms.gle/jhGxwQoySCuDGvP16



Want to join the team? Fill in the form, we look forward to meeting you!

Frequently Asked Questions

Is the salary disclosed for the Customer Care Representative position at stellartech?
The salary for this Customer Care Representative role at stellartech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Care Representative job at stellartech remote?
Yes, this Customer Care Representative position at stellartech is remote, with team members based in Remote. You can work from home or anywhere in the supported regions.
Is the Customer Care Representative role at stellartech full-time or part-time?
This is listed as a Freelancer position. It is posted as a Customer Care Representative role in the Customer Care Department department at stellartech.
Which team or department does the Customer Care Representative at stellartech belong to?
This Customer Care Representative position is part of the Customer Care Department department at stellartech. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Representative position at stellartech?
Click the "Apply Now" button on this page. You will be redirected to stellartech's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Care Representative job at stellartech posted?
This Customer Care Representative position at stellartech was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Representative
stellartech
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You'll be redirected to stellartech's official application page on bamboohr.