Customer Care Executive - Corporate Office
drblal· Customer Success
About this role
Customer Care Executive
Mission:
The Customer Care Executive at Dr B lal Clinical Laboratory is dedicated to delivering exceptional customer service in the diagnostic industry. Through effective communication, proactive problem-solving, and the promotion of additional services, the mission is to enhance customer satisfaction and loyalty. By leveraging technology skills, the position contributes to streamlined processes and valuable insights. The focus on cross-selling and upselling aims to exceed customer expectations, reinforcing our role as a trusted healthcare partner. Through documentation and reporting, the Customer Care Executive contributes to continuous improvement, supporting our mission to make a positive impact on healthcare with accurate and timely diagnostics.
Job Responsibility:-
Inbound Calls:
Handle incoming calls from customers with professionalism and courtesy.
Provide accurate information about our diagnostic services, pricing, and processes.
Address customer inquiries, concerns, and complaints in a timely and efficient manner.
Schedule appointments and assist customers with the registration process.
Outbound Calls:
Proactively reach out to customers for appointment reminders and follow-ups.
Conduct customer satisfaction surveys to gather feedback and improve service quality.
Promote new diagnostic services and special promotions to existing and potential customers.
Cross-selling and Upselling:
Identify opportunities for cross-selling additional diagnostic services.
Upsell premium packages and recommend relevant add-on services to enhance the customer experience.
Customer Relationship Management:
Build and maintain positive relationships with customers to enhance their overall experience.
Collaborate with other departments to ensure effective problem resolution and service delivery.
Documentation and Reporting:
Maintain accurate and detailed records of customer interactions in the CRM system.
Generate reports on customer feedback, common issues, and resolutions for continuous improvement.
Technology Skills:
Proficient in using MS Office (Word, Excel, Outlook) and G Suite.
Utilize technology tools effectively to streamline customer interactions and improve service efficiency.
Qualifications:
- Proven experience in customer service, preferably in the healthcare or diagnostic industry.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to empathize with customers.
- Problem-solving abilities and a proactive approach to addressing customer needs.
- Familiarity with CRM software and basic computer skills.
- Ability to work in a fast-paced environment and handle a high volume of calls.
Frequently Asked Questions
Is the salary disclosed for the Customer Care Executive - Corporate Office position at drblal?
The salary for this Customer Care Executive - Corporate Office role at drblal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Executive - Corporate Office position at drblal located?
This Customer Care Executive - Corporate Office role at drblal is based in Jaipur, RJ, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Executive - Corporate Office role at drblal full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Care Executive - Corporate Office role in the Customer Success department at drblal.
Which team or department does the Customer Care Executive - Corporate Office at drblal belong to?
This Customer Care Executive - Corporate Office position is part of the Customer Success department at drblal. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Executive - Corporate Office position at drblal?
Click the "Apply Now" button on this page. You will be redirected to drblal's official application portal hosted on keka where you can submit your application directly.
When was the Customer Care Executive - Corporate Office job at drblal posted?
This Customer Care Executive - Corporate Office position at drblal was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Executive - Corporate Office
drblal
You'll be redirected to drblal's official application page on keka.