Customer Care Agent
Wrisk
Customer Care Agent
auger· Customer Care Team
About this role
We're looking for a Customer Care Agent to join the Auger Team, based at our Head Office in Wallasey, on a part-time basis.
About Auger
We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.
Financials
- Starting Salary - £12.71 per hour
- Annual Bonus – approx. £2000 - £2500 (pro-rata'd accordingly if part-time)
- 5.5% Pension Contribution
Working Hours
- Part Time : Monday, Wednesday & Thursday - 09:00 till 17:00
Leave
- 22 Days Annual Leave + 8 Bank Hol (Pro-rata dependent upon hours)
- AL increases to 25 days within 5 years' service
- Enhanced bereavement, sickness and maternity / paternity leave
Benefits
- Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
- 2 company-wide events per year & regular team socials
- A focus on training, development & career progression
- £1000 for successful employee referrals
- A modern, social office environment & facilities
- Access to discounted Mortgage & Insurance Services
The Role
- Provide excellent care & communication to customers contacting Auger
- Handle incoming calls and emails promptly, answering simple queries related to our services
- Actively listen to the customer's needs, and transfer them to a more appropriate team if further assistance is needed
- Maintain clear records of incoming correspondence on our claim files
What skills are we looking for?
- Excellent verbal and written communication, enabling you to convey information clearly and professionally
- A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
- A passion for customer care and an empathetic approach
- Strong teamwork attributes and a desire to help colleagues
- Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly
You'll be a great fit for Auger if:
- You are great at caring for customers
- You are confident in finding solutions and overcoming unforeseen challenges
- You take pride in the high standard of your work
- You are enthusiastic, self-motivated and like to take ownership
- You are looking for a stable place to build a long-term career
- You have a clear DBS
Our interview process
- Stage 1 - Short 15 min phone call with our HR team
- Stage 2 - Interview with management at our HQ
For further information please visit our website;
Frequently Asked Questions
What is the salary for the Customer Care Agent role at auger?
The listed salary for this Customer Care Agent position at auger is GBP 2K–3K. This is an Permanent Part Time role.
Where is the Customer Care Agent position at auger located?
This Customer Care Agent role at auger is based in Wallasey, Wirral, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Agent role at auger full-time or part-time?
This is listed as a Permanent Part Time position. It is posted as a Customer Care Agent role in the Customer Care Team department at auger.
Which team or department does the Customer Care Agent at auger belong to?
This Customer Care Agent position is part of the Customer Care Team department at auger. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Agent position at auger?
Click the "Apply Now" button on this page. You will be redirected to auger's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Care Agent job at auger posted?
This Customer Care Agent position at auger was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Agent
auger · 💰 GBP 2K–3K
You'll be redirected to auger's official application page on bamboohr.