Customer Care Agent

jushico· Retail Sales
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📍 Scranton, PAPart Time

About this role

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Agent, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Agent is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Agent conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the medical cannabis industry.

WHAT YOU WILL DO

  • Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
  • Provide great customer care
  • Maintains and updates customer information as needed
  • Professionally handle high volume incoming inquiries from customers while providing outstanding, accurate customer service to patrons over the phone by answering or resolving all questions or concerns
  • Resolve and de-escalate any situation
  • Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
  • Identify customer needs and proactively recommend additional products or services to enhance their experience and drive incremental sales
  • Promote and educate customers on the benefits of the loyalty program to increase enrollment, engagement, and repeat business
  • All other job duties as assigned

WHAT WE ARE LOOKING FOR

  • High School diploma or General Education Development (GED) required
  • Associate or Bachelor’s degree in any field preferred
  • Minimum of 2 years’ experience in a call center setting.
  • Excellent computer, language and reasoning skills
  • Bilingual in Spanish preferred
  • Excellent multi-tasking skills over the phone 

PHYSICAL REQUIREMENTS

  • Constantly perform desk-based computer tasks
  • Frequently sitting
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
  • Occasionally Twist/bend/stoop/squat, kneel/crawl
WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI
We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).
 
BONUS DUTIES YOU SHOULD UNDERSTAND
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Frequently Asked Questions

Is the salary disclosed for the Customer Care Agent position at jushico?
The salary for this Customer Care Agent role at jushico is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Agent position at jushico located?
This Customer Care Agent role at jushico is based in Scranton, PA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Agent role at jushico full-time or part-time?
This is listed as a Part Time position. It is posted as a Customer Care Agent role in the Retail Sales department at jushico.
Which team or department does the Customer Care Agent at jushico belong to?
This Customer Care Agent position is part of the Retail Sales department at jushico. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Agent position at jushico?
Click the "Apply Now" button on this page. You will be redirected to jushico's official application portal hosted on lever where you can submit your application directly.
When was the Customer Care Agent job at jushico posted?
This Customer Care Agent position at jushico was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Agent
jushico
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