Counsellor (Admissions)

Designation

Counsellor

Location

Navi Mumbai

Department

Admissions

Key Responsibilities

• Manage telephonic and walk-in admission enquiries throughout the year with timely and accurate responses.

• Support admission operations during peak periods by efficiently handling high enquiry volumes.

• Provide detailed counselling on programs, eligibility criteria, admission procedures, and timelines across various schools.

• Coordinate with different schools and departments to ensure accurate and updated admission information.

• Act as the first point of contact for prospective students and parents, ensuring professional interaction.

• Provide personalized guidance to support informed program selection decisions.

• Ensure prompt response and minimal waiting time for calls, emails, and walk-ins.

• Maintain accuracy and quality in enquiry handling and communication.

• Record, update, and maintain enquiry data, documentation, and follow-up records systematically.

• Ensure continuity of services during peak workload, staff absence, or exigencies.

• Manage walk-in visitors and maintain an organized counselling environment.

• Conduct follow-ups with prospective students to support admission conversion.

• Assist in workload distribution within the team to ensure operational efficiency.

• Support tracking and analysis of enquiry trends for reporting and planning purposes.

Educational Qualifications

• Graduate degree from a recognized university.

   

Professional Certifications

• Certification in Counselling, Sales, Customer Service, or CRM tools (preferred).

Professional Experience

• Minimum 3 years of experience in admission counselling, customer service, front office, or similar student-facing roles in an educational institution.

Skills and Competencies

• Excellent verbal and written communication skills.

• Strong counselling and interpersonal skills.

• Ability to handle high-volume enquiries and work under pressure.

• Good understanding of admission processes and academic programs.

• Proficiency in MS Office and CRM/data management systems.

• Strong organizational and time management skills.

• Customer-focused attitude with problem-solving ability.

• Ability to work collaboratively with multiple departments and teams.