Coordinator Rider On Ground Ops
deliveryhero
Coordinator Rider On Ground Ops
About this role
Company Description
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
- Monitor and improve Rider Performance and Compliance.
- Lead Rider Recruitment for the allocated zones.
- Lead the team to complete Ad-hoc tasks and projects.
- Lead a Team of Rider Coordinators and/or Rider Captains.
- Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items.
- Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level.
- Manage rider rooster with proper allocation of shifts/breaks/off-days etc.
- Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor.
- Inventory management and usage compliance of Rider equipment.
- Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed.
- Groom rider quality (behavior, appearance, professionalism, presentational etc).
- Setting up a performance improvement plan to improve performance of low performing riders.
- Monitor riders performance on individual level and responsible for coaching/warning riders.
- Audits fleet appearance & rider behavior via on ground visits.
Qualifications
- Bachelor's Degree
- 2+ years of experience in food/grocery tech industry is highly preferred
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
- Strong communication skills, both written and verbal.
- Influencer and negotiation with good public speaking and presentation skills
- People management skills: Experience in managing a bigger group of people
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Coordinator Rider On Ground Ops position at deliveryhero?
The salary for this Coordinator Rider On Ground Ops role at deliveryhero is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Coordinator Rider On Ground Ops position at deliveryhero located?
This Coordinator Rider On Ground Ops role at deliveryhero is based in Muscat, Muscat, , Oman, om. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Coordinator Rider On Ground Ops role at deliveryhero full-time or part-time?
This is listed as a Full time position. It is posted as a Coordinator Rider On Ground Ops role at deliveryhero.
How do I apply for the Coordinator Rider On Ground Ops position at deliveryhero?
Click the "Apply Now" button on this page. You will be redirected to deliveryhero's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Coordinator Rider On Ground Ops job at deliveryhero posted?
This Coordinator Rider On Ground Ops position at deliveryhero was posted on Jul 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Coordinator Rider On Ground Ops
deliveryhero
You'll be redirected to deliveryhero's official application page on SmartRecruiters.