Coordinator Rider On Ground Ops
deliveryhero
Coordinator Rider On Ground Ops
About this role
Company Description
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
Job Description
Role Summary
Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps
What's On Your Plate?
- Monitor and improve Rider Performance and Compliance
- Lead Rider Recruitment for the allocated zones
- Lead a Team of Rider Coordinators and/or Rider Captains
- Manage rider roster with proper allocation of shifts/breaks/off-days etc
- Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
- Inventory management and usage compliance of Rider equipments
- Groom rider quality (behaviour, appearance, professionalism, presentational etc)
- Setting up a performance improvement plan to improve performance of low performing riders
- Reduce rider complaints originating from customers
- Monitor riders performance on individual level and responsible for coaching/warning riders
- Audits fleet appearance & rider behaviour via on ground visits
Qualifications
- Bachelor's Degree
- 2-3 years of experience in food/grocery tech industry is highly preferred
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
- Strong communication skills, both written and verbal. English and Arabic is a must.
- Influencer and a negotiation with good public speaking and presentation skills
- People management skills: Experience of managing bigger group of people
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Coordinator Rider On Ground Ops position at deliveryhero?
The salary for this Coordinator Rider On Ground Ops role at deliveryhero is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Coordinator Rider On Ground Ops position at deliveryhero located?
This Coordinator Rider On Ground Ops role at deliveryhero is based in iq, Mosul, Mosul, Nineveh Governorate, Iraq, Nineveh Governorate. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Coordinator Rider On Ground Ops role at deliveryhero full-time or part-time?
This is listed as a Full time position. It is posted as a Coordinator Rider On Ground Ops role at deliveryhero.
How do I apply for the Coordinator Rider On Ground Ops position at deliveryhero?
Click the "Apply Now" button on this page. You will be redirected to deliveryhero's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Coordinator Rider On Ground Ops job at deliveryhero posted?
This Coordinator Rider On Ground Ops position at deliveryhero was posted on Jul 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Coordinator Rider On Ground Ops
deliveryhero
You'll be redirected to deliveryhero's official application page on SmartRecruiters.