Business Applications Analyst
ritchiestransport
Control Centre Supervisor x 1
ritchiestransport· Depot Operations
About this role
Ritchies is one of New Zealand’s leading public transport providers, playing a critical role in keeping communities connected. We’re looking for a proactive and resilient Control Centre Supervisor to join our operations team and help ensure safe, reliable, and customer-focused service delivery across our network.
This is a fast-paced, real-time operations role where your decisions directly impact service performance, safety, and customer experience.
About the role
As a Control Centre Supervisor, you’ll oversee live bus operations from a central control environment. You’ll manage on-road service delivery, respond to incidents, support drivers and depots, and ensure operational KPIs and safety standards are consistently met.
You’ll work closely with Depot Supervisors, drivers, and external partners to keep services moving—especially when things don’t go to plan.
Key responsibilities:
- Monitor live bus services and make real-time decisions to manage disruptions, delays, and breakdowns
- Coordinate bus movements and communicate clear instructions to drivers and depot teams
- Respond to incidents and emergencies with a people and safety first approach, escalating where required
- Ensure all incidents, near misses, and accidents are accurately recorded and resolved
- Promote a strong safety culture and ensure compliance with all regulatory and company requirements
- Maintain timetable integrity and update operational systems in real time
- Document service impacts, driver performance issues, and operational disruptions
- Produce operational reports to support KPI tracking and investigations
- Respond to driver and customer queries and work collaboratively with internal teams and external partners
What we are looking for:
Essential
- Strong communication skills and the ability to remain calm under pressure
- Proven problem-solving and decision-making capability
- High attention to detail with excellent organisational skills
- Confidence using technology and operational systems
- Ability to prioritise tasks in a fast-paced, live environment
- Team-focused mindset with a collaborative approach
Desirable
- Experience in public transport, logistics, or a large operational environment
- Exposure to real-time operations, control rooms, or dispatch environments
- Experience working with telematics, scheduling, or live monitoring tools
If you thrive in a fast-paced operational environment, enjoy making real-time decisions, and take pride in keeping services running safely and smoothly, we’d love to hear from you.
Candidates for this position must be in New Zealand and have the right to work in New Zealand at the time of application.
Frequently Asked Questions
Is the salary disclosed for the Control Centre Supervisor x 1 position at ritchiestransport?
The salary for this Control Centre Supervisor x 1 role at ritchiestransport is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Control Centre Supervisor x 1 position at ritchiestransport located?
This Control Centre Supervisor x 1 role at ritchiestransport is based in Albany, Auckland, New Zealand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Control Centre Supervisor x 1 role at ritchiestransport full-time or part-time?
This is listed as a Permanent Full Time position. It is posted as a Control Centre Supervisor x 1 role in the Depot Operations department at ritchiestransport.
Which team or department does the Control Centre Supervisor x 1 at ritchiestransport belong to?
This Control Centre Supervisor x 1 position is part of the Depot Operations department at ritchiestransport. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Control Centre Supervisor x 1 position at ritchiestransport?
Click the "Apply Now" button on this page. You will be redirected to ritchiestransport's official application portal hosted on bamboohr where you can submit your application directly.
When was the Control Centre Supervisor x 1 job at ritchiestransport posted?
This Control Centre Supervisor x 1 position at ritchiestransport was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Control Centre Supervisor x 1
ritchiestransport
You'll be redirected to ritchiestransport's official application page on bamboohr.