Contractor, Specialist, Dual-Product, Customer Centre, Customer Service Hub

• Act as the major contact point of the Bank to provide service by handling inbound service
• call to answer customer inquiries, including banking and credit card products, systems and other inquiries, and resolve customer issues as well as manage identified financial transaction / modification service, etc.
• Perform inbound x-selling / referral for banking and credit card products / services to line up with business needs

• Follow-up customer request and make outbound calls to reply customers when necessary.
• Provide solution to customers’ concern and problems in a timely manner, ensuring customer satisfaction
• Listen to customers’ grievances or complaints. Provide solution to resolve the case or related to appropriate parties to ensure the case is attended.
• Get customers’ opinions and suggestions, e.g. then feedback to supervisors.
• Strictly follow the approved operational procedure/workflow and comply with the required guidelines and measures of Control and Compliance; to complete & meet all customers’ request within risk, compliance and quality standards.

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