Contact Centre Agent
LSH Auto
Contact Centre Agent
LSH Auto· Customer Experience Centre
About this role
We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.
This is a full-time role, office based.
Hours 40
Monday - Saturday (Rota)
Salary - £27,010 plus OTE Bonus
You will be:
- Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible.
- Working to individual and team KPI’s
- Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
- Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
- Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
- Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care
- Adhering to polices and procedures.
You must have:
- Customer service experience
- Service booking/reception experience
- Desire to succeed
- Excellent sales skills
- PC literate
- Problem solving abilities
- The drive to build customer rapport
- Ability to handle pressure working in a busy call centre environment
Benefits Include:
• A range of Mercedes Benz training and leadership programmes
• Refer a friend scheme – up to £1000
• Funded ongoing training and development
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• On site gym
Frequently Asked Questions
Is the salary disclosed for the Contact Centre Agent position at LSH Auto?
The salary for this Contact Centre Agent role at LSH Auto is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Contact Centre Agent position at LSH Auto located?
This Contact Centre Agent role at LSH Auto is based in Stockport, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Contact Centre Agent role at LSH Auto full-time or part-time?
This is listed as a Full time position. It is posted as a Contact Centre Agent role in the Customer Experience Centre department at LSH Auto.
Which team or department does the Contact Centre Agent at LSH Auto belong to?
This Contact Centre Agent position is part of the Customer Experience Centre department at LSH Auto. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Contact Centre Agent position at LSH Auto?
Click the "Apply Now" button on this page. You will be redirected to LSH Auto's official application portal hosted on workable where you can submit your application directly.
When was the Contact Centre Agent job at LSH Auto posted?
This Contact Centre Agent position at LSH Auto was posted on Aug 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Contact Centre Agent
LSH Auto
You'll be redirected to LSH Auto's official application page on workable.