Contact Centre Agent
LSH Auto
Contact Centre Agent
LSH Auto· Customer Experience Centre
About this role
LSH Auto is a leading UK premium automotive retailer and one of the largest Mercedes-Benz dealership groups. Across new and used vehicle sales and a wide range of aftersales services, the business is focused on delivering a high standard of customer care at every stage of the ownership journey. This is an opportunity to join a customer-facing team that plays an important part in shaping each customer's experience and supporting long-term relationships.
As a Contact Centre Agent, you will be at the heart of customer interactions, helping ensure enquiries are handled efficiently and professionally while supporting the smooth flow of aftersales activity. The role is well suited to someone who enjoys speaking with customers, staying organised in a fast-paced environment, and contributing to both service quality and commercial performance.
Responsibilities
- Handle inbound telephone and online customer enquiries promptly and professionally.
- Book service appointments while maximizing workshop capacity through effective scheduling.
- Maintain accurate customer records to support ongoing relationship management activities.
- Work toward individual and team KPIs while delivering excellent customer service.
- Identify upselling opportunities and promote relevant aftersales products and services.
- 1+ year of experience in a contact centre or similar customer service environment.
- Experience using standard PC-based booking tools.
- Experience working to KPIs while maintaining service quality.
- Experience building rapport with customers over the telephone.
- Eligible to work in the United Kingdom.
- Experience with service booking, reception, or automotive aftersales is a plus.
- Experience using CRM systems is a bonus.
- Benefits Include:
- • A range of Mercedes Benz training and leadership programmes
- • Refer a friend scheme – up to £1000
- • Funded ongoing training and development
- • Platinum Plus Rewards Scheme
- • Colleague Car Purchase Scheme
- • Eye care Vouchers
- • Life Assurance (4 x annual salary)
- • 31 days holiday (including bank holidays), rising to 38 days with length of service
- • Wellbeing Support
- • Company Pension
Frequently Asked Questions
Is the salary disclosed for the Contact Centre Agent position at LSH Auto?
The salary for this Contact Centre Agent role at LSH Auto is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Contact Centre Agent position at LSH Auto located?
This Contact Centre Agent role at LSH Auto is based in Stockport, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Contact Centre Agent role at LSH Auto full-time or part-time?
This is listed as a Full time position. It is posted as a Contact Centre Agent role in the Customer Experience Centre department at LSH Auto.
Which team or department does the Contact Centre Agent at LSH Auto belong to?
This Contact Centre Agent position is part of the Customer Experience Centre department at LSH Auto. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Contact Centre Agent position at LSH Auto?
Click the "Apply Now" button on this page. You will be redirected to LSH Auto's official application portal hosted on workable where you can submit your application directly.
When was the Contact Centre Agent job at LSH Auto posted?
This Contact Centre Agent position at LSH Auto was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Contact Centre Agent
LSH Auto
You'll be redirected to LSH Auto's official application page on workable.