Contact Center Advisor
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Contact Center Advisor
Bank al Etihad· Personal banking
About this role
This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction. Informs customer about the various products and services offered by the Bank. Follows-up, closes or escalate queries to different functions/ departments/ branches to ensure timely resolution of customer query. Assists in implementing new initiatives undertaken periodically. Handle client queries related to transactions and product
1 Attends inbound customer calls and resolves their issues within defined TAT to ensure client satisfaction and retention
2 Generates leads for cross-selling all products to ensure better profitability for the company
3 Follows-up with various departments to ensure queries are resolved within specified TAT
4 Undertakes special projects focusing on customer satisfaction
5 Demonstrates union banks core values and standards in all transactions, interactions
6 Adherence to internal work rules & regulations
7 Ability execute certain banking transactions , for example(transfer,balance inquiry …)
Frequently Asked Questions
Is the salary disclosed for the Contact Center Advisor position at Bank al Etihad?
The salary for this Contact Center Advisor role at Bank al Etihad is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Contact Center Advisor position at Bank al Etihad located?
This Contact Center Advisor role at Bank al Etihad is based in Amman, ‘Ammān (Al ‘Aşimah), Jordan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Contact Center Advisor at Bank al Etihad belong to?
This Contact Center Advisor position is part of the Personal banking department at Bank al Etihad. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Contact Center Advisor position at Bank al Etihad?
Click the "Apply Now" button on this page. You will be redirected to Bank al Etihad's official application portal hosted on workable where you can submit your application directly.
When was the Contact Center Advisor job at Bank al Etihad posted?
This Contact Center Advisor position at Bank al Etihad was posted on Aug 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Contact Center Advisor
Bank al Etihad
You'll be redirected to Bank al Etihad's official application page on workable.