Concessions Stand Lead | Part-Time | Benchmark International Arena

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Concessions Stand Lead is a high-energy, guest-facing position responsible for overseeing day-of-event operations for an assigned concession stand at Benchmark International Arena. Concessions Stand Leads play a key role in elevating the fan experience by delivering fast, friendly, and responsible service directly to guests on the concourse. This role requires strong communication skills, mobility, and the ability to work efficiently in a fast‑paced, high‑volume environment. This role ensures staff readiness, product quality, and consistent delivery of OVG standards. Concessions Stand Leads support the Concessions Management team by supervising staff, maintaining inventory levels, ensuring equipment functionality, and resolving guest concerns. The employee must maintain excellent attendance and be available to work events as scheduled per business need.

This role will pay an hourly rate of $20.00 - $25.00.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 31, 2026.

About the Venue

From 2011 to 2013, Benchmark International Arena had more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida. With a wide array of venues spread throughout the United States, it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated Benchmark International Arena, Florida’s premier entertainment venue and home of the three-time Stanley Cup champion Tampa Bay Lightning. Boasting unique features like lightning-throwing Tesla coils, the 11,000-square-foot Budweiser Biergarten with incredible views of the city and a massive five-manual, 105-rank digital pipe organ, Benchmark International Arena consistently ranks among the very best venues in the United States. The best part? This is only the beginning.

Responsibilities

• Assign positions, guide staff performance, and maintain a positive work environment.
• Ensure the stand is fully stocked, clean, and event-ready.
• Monitor food and beverage quality, temperature, and presentation.
• Address guest concerns and escalate issues to management when needed.
• Track product usage, request restocks, and prevent shortages.
• Ensure adherence to food safety, sanitation, and alcohol service regulations.
• Report equipment issues and ensure proper functionality.
• Communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Other duties as assigned by Supervisors and/or Managers.

Qualifications

• High school diploma or equivalent preferred.
• 1-2 years of experience in the food service or concessions roles is preferred.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid alcohol and food service permit if required by state and federal regulations.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, and percentages) as they relate to POS credit transactions and product inventory.
• Must be able to operate POS.
• Excellent interpersonal skills & a friendly, positive attitude with co-workers, managers, volunteers & guests.
• Ability to prioritize tasks and make decisions under pressure.
• Able to stand and walk for extended periods during events. 
• Able to reach with hands and arms, sit, walk, stoop, kneel, and crouch. 
• The employee is frequently required to lift heavy objects. 

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.