Collections Call Center Representative
glsllc· Collections
About this role
Quick Facts
Compensation: $17.25/hr plus monthly performance bonuses
Onsite: Greenville, SC
Schedule: Fixed 40 hours/week - Regular, predictable attendance required
- No Sundays
- One night shift per week (12:00PM - 8:00PM)
- Every 4th rotating Friday (9:00AM - 7:00PM)
- Every 4th rotating Saturday (8:00AM -12:00PM)
- During Saturday rotation weeks, one scheduled weekday off with extended shifts (8:00AM - 6:00PM and 10:00AM - 8:00PM)
Who We're Looking For
We're looking for candidates who are confident communicators, enjoy problem-solving, and can balance empathy with accountability. The ideal candidate is comfortable having difficult conversations, negotiating solutions, and working toward performance goals in a fast-paced environment. You may be a great fit if you:
- Have collections, auto finance, banking, lending, call center, or customer service experience
- Are comfortable discussing payment obligations and negotiating resolutions
- Can remain professional when handling challenging customer conversations
- Ask thoughtful questions and actively listen to understand customer situation
- Are organized, detail-oriented, and able to manage multiple priorities
- Are motivated by goals, performance metrics, and bonus opportunities
What You'll Do
- Manage a portfolio of delinquent auto loan accounts
- Contact customers to discuss payment options and resolve delinquency
- Negotiate payment arrangements and other account solutions
- Research customer information and assist with loss mitigation activities
- Document customer interactions accurately in company systems
- Meet or exceed performance and quality expectations
What You'll Bring
-
High school diploma or equivalent
-
Strong communication and customer service skills
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Ability to manage conflict and build rapport with customers
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Strong attention to detail and organizational skills
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Proficiency with computers and the ability to learn new systems quickly
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Previous collections or auto finance experience preferred
Work Environment
- This role is phone- and computer-based, requiring the employee to be seated for extended periods.
- Frequent speaking and close visual work, including reading data, screens, and documents.
Benefits and Perks
- Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
- 401K with employer match and 100% immediate vesting
- Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
- Paid Volunteer Time Off (VTO) Annually
- Tuition Reimbursement
- Parental Leave
- Business casual work environment
About GLS
- Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Frequently Asked Questions
What is the salary for the Collections Call Center Representative role at glsllc?
The listed salary for this Collections Call Center Representative position at glsllc is USD 17–17. This is an Full Time role.
Where is the Collections Call Center Representative position at glsllc located?
This Collections Call Center Representative role at glsllc is based in Greenville, South Carolina. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Collections Call Center Representative role at glsllc full-time or part-time?
This is listed as a Full Time position. It is posted as a Collections Call Center Representative role in the Collections department at glsllc.
Which team or department does the Collections Call Center Representative at glsllc belong to?
This Collections Call Center Representative position is part of the Collections department at glsllc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Collections Call Center Representative position at glsllc?
Click the "Apply Now" button on this page. You will be redirected to glsllc's official application portal hosted on lever where you can submit your application directly.
When was the Collections Call Center Representative job at glsllc posted?
This Collections Call Center Representative position at glsllc was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Collections Call Center Representative
glsllc · 💰 USD 17–17
You'll be redirected to glsllc's official application page on Lever.