Business Intelligence Analyst
cermaticom
Collection Excellence Junior Associate
cermaticom· Business Operation - Non mass
About this role
Company Description
Job Description
- Circulating various documents to management to facilitate the approval process for items specified in those documents (e.g., contract extensions, manpower planning, vendor partnerships, etc.).
- Directing, supervising, and coordinating all General Support Collection operations to ensure the achievement of administrative, reporting, and support SLA targets in accordance with established quality standards.
- Calculating and executing the manpower fulfillment process for the Collection team in coordination with the HR team.
- Monitoring the workflow of the Ops Support team to ensure compliance with expected standards regarding SLAs, output quality (reports, data entry, etc.), and the execution of Desk Collection IVR processes.
- Serving as the primary point of contact between Collection users and Collection Vendors to ensure the alignment of operational and strategic goals.
- Formulating, finalizing, and strictly monitoring the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for Collection vendors.
- Overseeing the calculation of operational expenses and monthly invoices for Collection vendors based on performance data and contractual agreements, as well as processing and submitting payment requests within set deadlines.
Qualifications
- Bachelor Degree (S1) from Reputable University
- Minimum 2 years of experience in a similar role
- Strong leadership skill
- Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs
- Strong communication and collaboration skills
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Collection Excellence Junior Associate position at cermaticom?
The salary for this Collection Excellence Junior Associate role at cermaticom is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Collection Excellence Junior Associate position at cermaticom located?
This Collection Excellence Junior Associate role at cermaticom is based in id, Jakarta, Jakarta, Jakarta, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Collection Excellence Junior Associate role at cermaticom full-time or part-time?
This is listed as a Full time position. It is posted as a Collection Excellence Junior Associate role in the Business Operation - Non mass department at cermaticom.
Which team or department does the Collection Excellence Junior Associate at cermaticom belong to?
This Collection Excellence Junior Associate position is part of the Business Operation - Non mass department at cermaticom. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Collection Excellence Junior Associate position at cermaticom?
Click the "Apply Now" button on this page. You will be redirected to cermaticom's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Collection Excellence Junior Associate job at cermaticom posted?
This Collection Excellence Junior Associate position at cermaticom was posted on Jul 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Collection Excellence Junior Associate
cermaticom
You'll be redirected to cermaticom's official application page on SmartRecruiters.