Collection and customer service agent

Who are we?

A leader in automobile financing, Iceberg Finance is a Fintech experiencing exceptional growth over the last few years, notably with the acquisition of the major company iFinance Canada in 2022. Finalist in 2022 and 2023 as one of the top lenders according to the Canadian Lender Association (CLA), Iceberg Finance aims to become a top three principal specialist and alternative lender in Canada in the next year. 

What is your mission?

• Answer phone calls and emails from clients;
• Proceed with the follow-up of clients in arrears; 
• Follow unpaid accounts;
• Initiate judicial procedures for recovery;
• Follow cases sent for judicial procedures;
• Research information on clients to be applied in judgements;
• Initiate follow ups with automobile insurance companies in the case of total loss; 
• Follow up with impound lots when cars are seized;
• Start follow ups on cases sent to investigation services.

Interested? This job is for you if:

• You enjoy contributing to company activities;
• You are a meticulous, rigorous, organized person who shows discernment;
  
• You have customer service experience;
• You are comfortable using databases;
• You work well independently and as part of a team.
  

Requirements:

• Proven experience as a debt collector;
• Understanding of relevant legal requirements;
• Excellent communication and interpersonal skills;
• Ability to negotiate and persuade;
• Capacity to be polite and show compassion without losing confidence;
• Professional level with MS Office and databases.

Competencies:

• Excellent ability to listen and communicate (written and oral);
• Ability to manage multiple tasks at a time and navigate multiple screens while helping a client;
• Must pass a criminal background check;
• Keep a calm and distraction free space;
• Organizational and problem solving skills;
• Strong attention to detail;
• Ability to work independently and in a team.
  

This post can be stressful, requires perseverance, and sense of urgency.  A recovery agent needs to be able to balance firmness with empathy to succeed in this role. 

What awaits you?

Fulltime Permanent position, 37.5 h per week;
830am to 5pm schedule;
Welcoming and casual setting;
Comprehensive benefits, Company matched RRSP, gym, 3 weeks paid vacation, and more.

Other information

No sponsorship provided;

This is an in office job in Québec City;

The office is located in the industrial sector of Ste-Foy, on site parking available.

Looking for engaging work where you will reach your potential? This is exactly what Iceberg offers you! Apply right away! 

Benefits: 

Health and Dental insurance

Disability insurance
Paid holiday

Matched RRSP
Company events

On site gym and parking

Casual attire

Schedule:

Monday to Friday

Weekends as needed