Cluster Manager - Operations and Service
Bajaj Finance
Cluster Manager - Operations and Service
About this role
| Job Purpose | Plan and lead management of project lifecycle for changes in processes and systems owing to scope for FPC process improvements, new product introductions, and regulatory changes; Ensure focus on AOP and critical FPC projects to deliver as per expectations and timelines and ensure consistency of charges across all customer collaterals & system. Additionally, close watch on control & timely Audit of all FPC parameters which includes PPG, Fees, Charges, Collaterals & Systems. |
| Duties and Responsibilities | Serve as a Single Point of Contact setting up the FPC processes across 34 businesses, Ensure adherence on non-negotiable processes - Engage in any new, existing product & processes from FPC standpoint of view, suggest changes as & when required - Design & execute IT built to control FPC processes - Create FPC culture in all 34 businesses – design R&R, Knowledge series, testimonials, etc - Responsible for Audit & control of product programs - Work closely with multiple internal clients & external partners to understand and contribute to improving the processes and their Fees & Charges - Continuously assess competition activities and do interventions to achieve our FPC goals - Create training content & liaisoning with the school of operations to execute for end users (Product & COE teams) - Conduct regular and detailed reviews with business teams to understand their processes and devise solutions to business from FPC standpoint of view - Proficient at analyzing process trends to provide critical inputs & formulating alerts for seniors. - Proficient in managing and leading teams for running successful process operations and experience of implementing procedures & service standards for business excellence. - Excellent people management skills with abilities in formulating & implementing tactical initiatives to achieve corporate strategic goals. ? Audit Trail Document - Business-wise control on the content of Audit trail document - RCA on cases where Audit trail has not been generated ? Collateral management - Manage customer-facing collaterals (App form, sanction cum agreement & welcome letter) – Modification, addition & deletion without disturbing business. - Ensure all available fields of collaterals should be dynamic to avoid a mismatch on charges levied & charges available on collaterals ? Team development - Participate in the recruitment process to identify the right talent for various positions within the team - Determine individual training needs and development plans to build expertise and enhance skills in the team - Conduct product and process-related training. - Establish individual performance expectations and regularly review the individual performance of the team - Identify and create development opportunities for team members to enhance functional & business knowledge related to Charges maintenance & it’s business relevance - Set objectives, conduct reviews, and close appraisal processes for the team as per timelines |
| Key Decisions / Dimensions | Recommendations on the improvements of Charges maintenance processes Decision on communication of relevant charges to customers through different collaterals |
| Major Challenges | Ensuring no mismatch of charges in PPG vs Collaterals vs LMS Engagement with multiple stakeholders to drive processes |
| Required Qualifications and Experience | a) Qualifications b) Graduation / Post graduations c) Work Experience ? Minimum 5 years of experience in financial industry ? Strong lending domain and process understanding ? Strong stakeholder management skills d) Understanding of lending systems (LMS, CRM, Salesforce , Montran, PLF etc. basis the role) |
Frequently Asked Questions
Is the salary disclosed for the Cluster Manager - Operations and Service position at Bajaj Finance?
The salary for this Cluster Manager - Operations and Service role at Bajaj Finance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Cluster Manager - Operations and Service position at Bajaj Finance located?
This Cluster Manager - Operations and Service role at Bajaj Finance is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Cluster Manager - Operations and Service role at Bajaj Finance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Cluster Manager - Operations and Service role at Bajaj Finance.
How do I apply for the Cluster Manager - Operations and Service position at Bajaj Finance?
Click the "Apply Now" button on this page. You will be redirected to Bajaj Finance's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Cluster Manager - Operations and Service job at Bajaj Finance posted?
This Cluster Manager - Operations and Service position at Bajaj Finance was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Cluster Manager - Operations and Service
Bajaj Finance
You'll be redirected to Bajaj Finance's official application page on peoplestrong.