P.C.
minor
Club Services Coordinator (Japanese Speaking)
minor· MI Squared Limited
About this role
Job Location:
Minor Vacations Phuket OfficeMinor Vacations is the vacation ownership arm of Minor Hotels, created to lead the evolution of timeshare, vacation clubs, and related holiday products. Established to go beyond traditional models, Minor Vacations brings together innovative programmes and ownership solutions — from short-term vacation offerings to fractional ownership projects — designed around how people want to enjoy their leisure time today and in the future.
Guided by an unwavering commitment to excellence, Minor Vacations is focused on doing things brilliantly, not just at scale. Powered by people and inspired by meaningful experiences, the brand delivers flexible, thoughtfully designed vacation solutions that balance refined growth with long-term value for owners, partners, and communities.
With a forward-looking approach grounded in trusted hospitality expertise, Minor Vacations continues to expand horizons, transform the vacation ownership experience, and deliver what truly matters.
To serve as the key contact point for our Club Points Owners, providing customer services and reservation services in the language of their choice. To also liaise closely with the Contract Administration and Financial Services departments, ensuring contracts are processed and payments collected in an accurate and timely manner.
Key Responsibilities:
Provide a high level of customer service for Club Points Owners through the Club Services centre, website and various communication channels, ensuring a high level of customer satisfaction.
Ensure Club Owners Points and other reservations are handled in a timely, courteous and efficient manner.
Handle all customer concerns or complaints to a satisfactory resolution.
Establish and maintain an excellent working relationship with exchange companies, alliance partners, Minor Hotels and other MINOR departments.
Encourage use of Club Resorts to achieve a high occupancy and maximum use of space.
Qualifications:
Bachelor degree (desirable)
Excellent English and Japanese languages, both written and spoken forms. Other languages an advantage.
Minimum of two (2) years relevant work experience.
Prior experience in timeshare, vacation ownership, call center or hospitality-related business is strongly preferred.
Excellent computer skills with a good understanding of reservation software systems.
Strong customer service ethics. Ability to handle difficult situations and complaints from customers.
Strong communication and written skills
Well organised, high level of attention to detail, ability to communicate effectively with other departments.
Team member with strong work ethics, flexible in approach and supportive of others (essential).
#LI-AC1
Not the right fit? Set up email alerts as new job postings become available that meet your interest!
Frequently Asked Questions
Is the salary disclosed for the Club Services Coordinator (Japanese Speaking) position at minor?
The salary for this Club Services Coordinator (Japanese Speaking) role at minor is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Club Services Coordinator (Japanese Speaking) position at minor located?
This Club Services Coordinator (Japanese Speaking) role at minor is based in Phuket, Thailand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Club Services Coordinator (Japanese Speaking) role at minor full-time or part-time?
This is listed as a Full time position. It is posted as a Club Services Coordinator (Japanese Speaking) role in the MI Squared Limited department at minor.
Which team or department does the Club Services Coordinator (Japanese Speaking) at minor belong to?
This Club Services Coordinator (Japanese Speaking) position is part of the MI Squared Limited department at minor. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Club Services Coordinator (Japanese Speaking) position at minor?
Click the "Apply Now" button on this page. You will be redirected to minor's official application portal hosted on workday where you can submit your application directly.
When was the Club Services Coordinator (Japanese Speaking) job at minor posted?
This Club Services Coordinator (Japanese Speaking) position at minor was posted on Aug 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Club Services Coordinator (Japanese Speaking)
minor
You'll be redirected to minor's official application page on Workday.