Senior Quality Engineer
Essnova Solutions, Inc.
Cloud Service Desk Representative
About this role
Cloud Service Desk Representative
About Essnova Solutions
Essnova Solutions is seeking a Cloud Service Desk Representative to support enterprise endpoint, cloud, and user support operations for an upcoming federal IT services program. This position will provide advanced technical support, endpoint troubleshooting, cloud service support, and engineering-level escalation assistance within a highly secure environment. *This is for a proposal opportunity*
Responsibilities
- Provide advanced technical support for cloud and endpoint environments
- Support Microsoft 365, endpoint management, and enterprise collaboration platforms
- Troubleshoot complex technical issues escalated from service desk operations
- Support endpoint deployment, configuration, and lifecycle management activities
- Assist with system monitoring, logging, and operational support functions
- Support user account management, authentication, and access control processes
- Maintain technical documentation and knowledge base articles
- Collaborate with engineering, cybersecurity, and infrastructure teams to resolve issues
- Support secure operations in compliance with federal security requirements
Required Qualifications
- 8 years of IT, endpoint engineering, or cybersecurity experience
- 6 years of engineering or advanced technical support experience
- Experience supporting enterprise Microsoft environments
- Experience supporting endpoint technologies and cloud services
- Strong troubleshooting and customer support skills
- Bachelor's degree in Information Technology, Cybersecurity, or related field preferred and may be substituted with relevant experience
Clearance
- Active Top Secret Clearance required
Location
Washington, DC area with onsite support as required.
Frequently Asked Questions
Is the salary disclosed for the Cloud Service Desk Representative position at Essnova Solutions, Inc.?
The salary for this Cloud Service Desk Representative role at Essnova Solutions, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Cloud Service Desk Representative position at Essnova Solutions, Inc. located?
This Cloud Service Desk Representative role at Essnova Solutions, Inc. is based in Washington, District of Columbia, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Cloud Service Desk Representative position at Essnova Solutions, Inc.?
Click the "Apply Now" button on this page. You will be redirected to Essnova Solutions, Inc.'s official application portal hosted on workable where you can submit your application directly.
When was the Cloud Service Desk Representative job at Essnova Solutions, Inc. posted?
This Cloud Service Desk Representative position at Essnova Solutions, Inc. was posted on Jun 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Cloud Service Desk Representative
Essnova Solutions, Inc.
You'll be redirected to Essnova Solutions, Inc.'s official application page on workable.