Clinical Excellence Regional Director

Company Description

TVG-Medulla, LLC (“Medulla” or the “Company”) was founded in 2007 and is the largest privately-owned chiropractic organization operating 150+ chiropractic and wellness clinics in the U.S. Headquartered in Oak Brook, Illinois, Medulla provides management services to chiropractic organizations with an experienced team of professionals and specialists who provide marketing, revenue cycle management, technology, recruiting, talent management, HR, finance services and real estate management services. Medulla is comprised of 900+ team members across clinics in Alaska, Kansas, Kentucky, Illinois, Indiana, Missouri, Oregon, Washington, West Virginia, Wisconsin, and Virginia.

Medulla provides therapeutic, corrective, and wellness-based care through 152 Wellness Centers under the brand names ChiroOne, CORE, Arctic and MyoCore. We are industry leaders in evidence-based, non-surgical and non-prescription based integrative patient care. We focus on patient education, patient conversion, and patient treatment, with a consistent focus on clinical outcomes. 85% of revenue is derived from commercial and government payor reimbursements.

Medulla’s growth plan is multi-faceted, consisting of growing patients treated in existing clinic through expanded clinic days, optimized processes, improving marketing, and adding clinical capability. In addition, we will continue to acquire clinics and build Denovo clinics to build density in existing market. Over time we will enter new geographies. To increase referral volume and reimbursement we are expanding strategic relationships with health plans, employers, and hospitals.

Medulla is well-positioned to continue to capitalize on multiple macroeconomic tailwinds, including a growing critical need for alternative therapies for pain-related ailments, higher out-of-pocket healthcare costs driving consumers to seek cost-effective treatment alternatives, more employers offering wellness programs, and aging demographics which drive higher utilization of chiropractic services. Importantly, the industry is highly fragmented today, with only 2% of the market currently consolidated. The chiropractic industry is in the very early stages of consolidation, and Medulla is an early mover in the consolidation lifecycle. The Company has established a market-leading position as the consolidator of choice for chiropractic care.

Our vision is to Inspire and empower people to heal naturally, live vibrantly, and function to their highest potential and our mission is to build a network of clinics with exceptional teams who elevate treatment standards, empower everyone to achieve their mobility goals, and establish chiropractic care as a cornerstone of community wellness.

Job Description

POSITION SUMMARY

As a Clinical Excellence Regional Director, you will work as part of a team of problem solvers, helping our providers understand clinic and business issues by providing insights and supporting a clear strategy to succeed while providing world class patient care. You will serve as a partner to all functional areas working closely to develop competitive strategies that are aligned with TVG-Medulla’s mission and P3 values to drive overall regional performance. You will be accountable for the P and L of your clinics as measured based on key metrics and outcomes.

RESPONSIBILITIES

Strategic Leadership

· Prioritize and address top revenue growth priorities, ie. D1s, conversions, buy rate and retention rates at clinic level.

Talent Management

· Execute recruiting strategies for all clinic-related positions across your region in partnership with the Talent Acquisition team.

· Work to coach and develop both Clinic Technicians (CTs) and Clinic Directors (CDs) to optimize the patient experience and deliver upon Clinical Excellence Goals.

· Own Talent Development and succession pipeline within your region to support the overall organization.

Culture & Organizational Development

· Lead team member engagement initiatives and survey action planning.

· Execute leadership training and professional development programs.

· Drive diversity, inclusion, and belonging initiatives.

Clinical Excellence

· Participate in developing and executing strategic operating plans

· Drive and optimize Clinical Excellence outcomes within your span of control

· Review, analyze and address gaps in the service experience, billing experience and growth of the clinics within your span of control

Qualifications

Required

· Excellent communication skills

· Experience in the ability to influence and lead through multi-unit organizations

· Multi-tasking skills and engaging with your team

Preferred

· Bachelor's degree in or applicable multi-unit leadership experience

· Minimum 5 years in P&L accountabilities and leadership

· Demonstrated experience supporting high-growth organizations

· Proven success leading organizational change and scaling field operations

Additional Information

All your information will be kept confidential according to EEO guidelines.

Disclaimer

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.