Client Success Representative
FinTitan
Client Success Representative
Valsoft Corporation· Customer Support
About this role
About Asteris
Asteris is a leader in veterinary imaging technology. Our Keystone PACS software suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images, from radiographs to ultrasound and CT, easily and securely from anywhere. Built specifically for the veterinary industry, Keystone integrates with leading practice management systems and powers teleconsultation workflows that help veterinarians make confident medical decisions. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies.
The Role
As a Client Success Representative, you will be the trusted partner for veterinary practices using Keystone. You will own the client relationship after the sale, from onboarding through renewal, making sure every practice gets full value from the platform, stays happy, and grows with us.
What You'll Do
- Manage a portfolio of veterinary practice and hospital accounts, acting as their main point of contact
- Lead onboarding and training so new clients are up and running quickly and confidently
- Run regular check-ins and account reviews to understand client goals and drive product adoption
- Monitor account health, flag risks early, and take action to protect renewals and prevent churn
- Identify upsell and expansion opportunities and partner with Sales to close them
- Work closely with Technical Support and Product to resolve issues and share client feedback
- Keep accurate account records and notes in the CRM
What You Bring
- 2+ years in customer success, account management, or a client-facing role, ideally in SaaS
- Excellent communication and relationship-building skills, with a genuine drive to help clients succeed
- Organized and proactive, able to manage many accounts and priorities at once
- Comfortable learning software quickly and explaining it clearly to non-technical users
- Experience with a CRM or customer success platform
Nice to Have
- Experience in veterinary, animal health, or healthcare technology
- Familiarity with medical imaging, PACS, or practice management software
What We Offer
- Competitive base salary plus an annual performance bonus
- Comprehensive benefits: medical, dental, and vision, plus basic life, AD&D, short- and long-term disability, and voluntary life coverage
- 401(k) program
- Unlimited paid time off
- Fully remote, work-from-home role
- The chance to make a real impact on a growing team in a specialized, mission-driven industry
Frequently Asked Questions
Is the salary disclosed for the Client Success Representative position at Valsoft Corporation?
The salary for this Client Success Representative role at Valsoft Corporation is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Client Success Representative job at Valsoft Corporation remote?
Yes, this Client Success Representative position at Valsoft Corporation is remote, with team members based in Remote, United States. You can work from home or anywhere in the supported regions.
Is the Client Success Representative role at Valsoft Corporation full-time or part-time?
This is listed as a Full time position. It is posted as a Client Success Representative role in the Customer Support department at Valsoft Corporation.
Which team or department does the Client Success Representative at Valsoft Corporation belong to?
This Client Success Representative position is part of the Customer Support department at Valsoft Corporation. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Success Representative position at Valsoft Corporation?
Click the "Apply Now" button on this page. You will be redirected to Valsoft Corporation's official application portal hosted on workable where you can submit your application directly.
When was the Client Success Representative job at Valsoft Corporation posted?
This Client Success Representative position at Valsoft Corporation was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Success Representative
Valsoft Corporation
You'll be redirected to Valsoft Corporation's official application page on workable.