Client Relationship Director

Company Description

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.                                                                                           

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

Job Description

As a Client Relationship Director (CRD) you will be accountable for the strategic ownership, growth, retention and commercial performance of clients and business partners. The role leads executive client engagement, coordinates service delivery across IQ-EQ, delivers agreed revenue and profitability targets, develops new business opportunities and ensures that governance, risk and compliance requirements are embedded throughout the client lifecycle.

This is a senior commercial leadership role with significant interaction at C-suite level, including CFOs, General Counsel, Directors of Finance, Heads of Investor Relations, fund managers and other senior decision-makers. The CRD acts as executive sponsor, strategic relationship owner and senior escalation point for high-profile and complex engagements.

What You’ll Do

• You will act as the key escalation point for several high-profile client engagements, fostering a close working relationship with the key decision makers and influencers. Engage in the ‘difficult conversations’ where necessary around fees, service level agreements or any other aspects within their span of responsibility. 
• You will develop and maintain senior relationships with key intermediaries, including legal advisers, audit firms, consultants and other market participants, and implement targeted visit and engagement plans.
• You will lead quarterly service and relationship reviews covering KPIs against SLA, strategic priorities, commercial performance, risks, opportunities and agreed actions.
• You will meet or exceed agreed financial and non-financial targets, maximising revenue and retention while maintaining cost efficiency, service quality and regulatory compliance
• You will demonstrate market insight, sound judgement and the ability to manage complexity across clients, jurisdictions, products and internal stakeholders.

What we offer

• Base Salary: Competitive salary based on role, experience, and market standards
• Annual Bonus: Discretionary bonus linked to individual, team, and company performance
• Referral Rewards: Bonus for successful employee referrals
• Pension: 5.83% non-contributory employer pension scheme
• Insurance Benefits: Medical 
• Leave & Flexibility: 24 days leave, hybrid working and flexible work
• Family Benefits: Maternity, paternity, and adoption leave support
• Learning & Development: Professional qualification and career development support

Qualifications

• You will hold a recognised professional qualification and be a member of a relevant financial institute
• You will have extensive senior-level experience within private equity, funds, administration, corporate services or a related financial services environment
• You will have a proven track record of owning complex strategic client relationships, improving retention and profitability, and delivering revenue growth and new business targets
• You will demonstrate excellent leadership, management and influencing skills, with the ability to succeed through others and lead across functional and jurisdictional boundaries.
• You will have experience across the UAE, DIFC, ADGM and other international financial centres (highly advantageous) 

Additional Information

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.