Client Operations, Transfer Agent Oversight - Senior Analyst/Associate

Team Overview

KKR’s Client Operations team owns and operates most dimensions of the client lifecycle. We are responsible for the client interactions, underlying operating models, and overarching strategy related to client onboarding, product onboarding, capital activity, communications, inquiry servicing, offboarding, and more. Our mission is to provide a leading client experience.

We are 60+ professionals committed to delivering exceptional service and building lasting relationships with our clients. Our team is global in every sense of the word – working across all asset classes, products, and geographies – to ensure that our clients have seamless and positive experiences with KKR’s products, services, and people. As such, we work closely with KKR’s Global Client Solutions (“KCS”) and Global Wealth Solutions (“GWS”), Business Operations (Legal, Compliance, Treasury, Tax, Finance, Technology, etc.), and Deal teams.

We are passionate about understanding our clients’ needs, providing leading solutions, and driving client satisfaction. Our team operates in a dynamic environment where problem-solving, communication, and attention to detail are key. We prioritize a culture of empathy, responsiveness, and continuous improvement, where every team member is encouraged to share ideas and contribute to our clients’ success.

Position Summary

KKR is seeking a Senior Analyst or Associate to join the Wealth Investor Relations team in a Transfer Agent Oversight role. This individual will be responsible for supporting the oversight of transfer agent relationships and operating processes across KKR’s wealth-focused investment products.

The role will focus on service provider oversight, investor servicing workflows, operational controls, issue management, reporting, and process improvement. The successful candidate will partner closely with Wealth IR, Fund Finance, Legal, Compliance, Tax, Data Operations, Technology, fund administrators, custodians, intermediaries, and transfer agents to help deliver a high-quality servicing experience for advisors and investors.

Responsibilities include:

• Oversee transfer agent service delivery across onboarding, account maintenance, subscriptions, redemptions, transfers, distributions, statements, confirms, tax reporting, and investor servicing matters.
• Maintain strong working relationships with transfer agent contacts, fund administrators, custodians, intermediaries, platform partners, and internal stakeholders.
• Monitor transfer agent performance against SLAs, KPIs, operating procedures, and quality expectations.
• Serve as an escalation point for complex investor servicing matters, coordinating across internal teams and external providers to drive timely resolution.
• Contribute to recurring service provider oversight meetings, manage issue logs, track action items, and drive timely resolution of escalations.
• Develop and maintain oversight documentation and procedures.
• Identify operational risks, service gaps, data quality issues, and opportunities to improve scale, automation, and the investor/advisor experience.
• Partner with Technology, Data Operations, and external providers to improve automation, reporting, data quality, workflow tools, and system integrations.
• Contribute to a culture of continuous improvement, strong ownership, and institutional-quality execution.

Qualifications include:

• 3-4 years of relevant experience in asset management, alternatives, wealth management, investor relations, transfer agency, fund administration, or financial services operations.
• Knowledge of transfer agent workflows, investor servicing, subscriptions, redemptions, distributions, tax reporting, and account maintenance.
• Experience with registered funds, private funds, interval funds, tender offer funds, BDCs, REITs, or wealth-oriented alternative investment products preferred.
• Strong vendor oversight, project management, communication, analytical, and problem-solving skills.
• Ability to work across functions and manage multiple priorities in a fast-paced environment.
• Ability to identify risks and propose practical solutions.
• High attention to detail, strong judgment, and a control-focused mindset.
• Comfort using AI-powered tools to improve productivity and quality of work.
• Curiosity about and openness to adopting emerging AI technologies in day-to-day workflows.
• Ability to critically evaluate AI-generated outputs for accuracy and relevance.
• Series 7 and 63 licenses are preferred.