Client Manager, APAC

symplicity· CareerHub
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📍 BrisbaneFull Time

About this role

The Client Manager will partner with clients through the lifecycle supporting their ongoing success and continued expansion of their use of Symplicity solutions. You will not only be a solution expert, but maintain strong business and analytical skills to unpack various client challenges and act as their trusted advisor in the implementation of these projects. The role will have you working closely across functional areas to ensure that that our team is responding to client challenges and performing at the highest possible levels.

Essential Duties

    • Advance a trusted advisor relationship while driving towards successful delivery and implementation of any new services.
    • Identify upsell and cross-sell opportunities within client base and work with Account Executives to ensure these opportunities.
    • Continue expertise on industry and client best practices and trends.
    • Develop client case studies, success stories, and references.
    • Lead efforts to identify and turn around at-risk clients.
    • Encourage customer feedback and participation through webinars, roadshows and feedback sessions.
    • Work with the billing team to assist in any issues, invoices, and new sales quotes.
    • Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Transition Support Specialists.
    • Facilitate discovery workshops to elicit client project requirements and document these accordingly
    • Map Symplicity solution capabilities to client business requirements
    • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
    • Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity Systems.
    • Opportunity abounds at Symplicity, as such, other duties may be assigned.

Minimum Qualifications

    • Bachelor’s degree
    • Detail oriented; problem solving skills
    • Communication skills (verbal and written)
    • Strong interest in the Higher Education space
    • Outgoing, high energy, friendly personality
    • Personal initiative, self-motivated
    • Team player, cooperative, flexible
    • Ethical business standards
    • Be willing to go to the office in Brisbane once or twice a week

CareerHub and Symplicity brings together two powerful platforms focused on helping students succeed. Symplicity is a global leader in employability solutions, supporting over 30 million students worldwide. From admissions to alumni, Symplicity offers tools that help with career services, advising, student conduct, campus life, and housing.

By bringing CareerHub into the Symplicity family, we’re expanding our reach and making our tools even more impactful—helping universities better prepare students for the job market, and helping employers find the right talent faster. Together, we’re closing the skills gap and making the career journey smoother for everyone involved.

Symplicity is proud to be a diverse and inclusive employer and continues to grow a team that reflects those values.

Frequently Asked Questions

Is the salary disclosed for the Client Manager, APAC position at symplicity?
The salary for this Client Manager, APAC role at symplicity is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Manager, APAC position at symplicity located?
This Client Manager, APAC role at symplicity is based in Brisbane. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Manager, APAC role at symplicity full-time or part-time?
This is listed as a Full Time position. It is posted as a Client Manager, APAC role in the CareerHub department at symplicity.
Which team or department does the Client Manager, APAC at symplicity belong to?
This Client Manager, APAC position is part of the CareerHub department at symplicity. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Manager, APAC position at symplicity?
Click the "Apply Now" button on this page. You will be redirected to symplicity's official application portal hosted on lever where you can submit your application directly.
When was the Client Manager, APAC job at symplicity posted?
This Client Manager, APAC position at symplicity was posted on Jul 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Manager, APAC
symplicity
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