Client Experience Associate - Front Office

Company Profile:

Why Join Us?

• Front Desk Management
  • Oversee the daily operations of the front desk, ensuring a smooth check-in and check-out process.
  • Manage session scheduling, ensuring members are accurately booked into their respective sessions.
  • Handle incoming inquiries via phone, email, and in-person, providing timely and helpful responses.
• Customer Experience Excellence
  • Ensure a high standard of customer experience by addressing member needs and resolving concerns effectively.
  • Build strong relationships with members to create a welcoming and engaging environment.
  • Proactively collect and address member feedback, google reviews to enhance service quality.
• Communication & Coordination
  • Serve as the primary point of contact for member inquiries, updates, and announcements.
  • Maintain professional and clear communication through in-person interactions, emails, calls, and WhatsApp groups.
  • Collaborate with trainers, housekeeping, and maintenance teams to ensure smooth daily operations.
• Record Keeping & Financial Transactions
  • Maintain accurate and confidential member records, attendance logs, and financial transactions.
  • Collect & Process payments, manage membership renewals, and track financial reports.
• Facility Management & Maintenance Oversight
  • Ensure the studio remains clean, safe, and well-maintained in coordination with maintenance and housekeeping teams.
  • Report and address any maintenance issues promptly to avoid disruptions.
• Promotions & Membership Growth
  • Assist in planning and executing membership drives and promotional activities.
  • Engage with potential members, providing information about HOP’s services and benefits.
  • Actively participate in strategies to enhance member retention and engagement.
• Event Planning & Execution
  • Plan, coordinate, and execute weekend events, workshops, and community activities.
  • Work closely with the marketing and operations teams to drive participation and engagement.
  • Ensure smooth event logistics, including scheduling, member participation, and vendor coordination.

• Qualification: Graduate degree in Arts, Management, Science, Social Work, Hospitality or any similar degree.
• Experience: Prior experience in Client, hospitality, administrative roles, or fitness industry will be an advantage.
• Skills:
  • Proficiency in Google Workspace, especially Google Sheets and Drive.
  • Familiarity with membership management systems is a plus.
  • Basic financial transaction handling skills (processing payments, invoices, and reconciliations).
• Personal Traits:
  • Approachable and able to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Comfortable in handling financial transactions and managing sensitive information.
  • Customer-oriented approach with dedication to service quality.
• Detail-oriented with excellent organizational and time-management abilities.
• Team player with a positive attitude and strong problem-solving skills.
• Ability to unlearn outdated practices and adopt new ones.
• Skilled in providing and receiving constructive feedback.

• Annual Leaves.
• Health Insurance (Optional)
• Complimentary membership.
• A supportive and energetic work environment.
• Competitive salary and performance-based incentives.
• Opportunities for growth and career advancement in the fitness industry.

1. Carefully read the JD and apply for the role.
2. A round of CV screening will be conducted by the HR.
3. A Telephonic/Personal Interview of qualified candidates will be conducted after the evaluation.
4. A final round of interviews with the founders will be conducted.
5. Selected candidates shall be intimated via mail directly by the HR Team and the orientation process will follow.
6. Post intimation and dispatch of offer letters, the on-boarding process will begin.