Claims Handler
4thdimension
Claims Handler
About this role
Behind every claim is a person having a stressful week. The best claims handlers never forget that, and never let the paperwork slip either.
Job Overview
Our UK-based client is hiring a Claims Handler to manage claims from first notification through to settlement. This is a full-time, fully remote position for a South African professional who combines empathy on the phone with precision on the file. You will own a caseload end-to-end, keeping every claim moving and every customer informed.
About Our Client
Our client is a respected UK business operating in the insurance sector, known for treating customers fairly when it matters most. Their volumes are growing and they want handlers who protect both the customer experience and the accuracy of every decision. You will receive thorough training on their systems, products and processes.
Key Responsibilities
- Register new claims promptly and gather the information needed to assess them properly
- Manage a caseload end-to-end, progressing each claim daily and preventing backlogs
- Communicate with customers, suppliers and third parties clearly and professionally
- Assess claims against policy terms, escalating complex or suspicious cases appropriately
- Keep records complete and compliant, with every decision documented and defensible
- Meet service standards for response times, accuracy and customer satisfaction
What You Will Be Doing Day-to-Day
Your day is a steady rhythm of casework: reviewing new notifications, requesting documents, updating customers before they need to ask, and moving claims toward fair, timely outcomes. You will make judgement calls within clear guidelines, ask for help early on the tricky ones, and take real care with the details, because in claims the details are the job. Regular team check-ins keep you supported and never working in isolation.
If you are a diligent, people-aware professional based in South Africa looking for a stable, long-term remote career with a UK employer, this role offers exactly that.
- 2+ years' experience in claims handling, insurance administration or a similar regulated environment
- Excellent written and spoken English with a calm, professional telephone manner
- Confident with tech tools: case management systems, spreadsheets and document handling
- Proven reliability: stable fibre internet, backup power for load shedding, and a private home office
- Strong attention to detail with accurate, compliant record-keeping
- Sound judgement, discretion and the ability to manage a busy caseload without dropping threads
Full-time remote position working for a UK-based employer. Competitive salary paid in ZAR. Long-term stable role. Supportive team environment. Direct access to founder-led business.
Frequently Asked Questions
Is the salary disclosed for the Claims Handler position at Remote Recruitment?
The salary for this Claims Handler role at Remote Recruitment is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Claims Handler job at Remote Recruitment remote?
Yes, this Claims Handler position at Remote Recruitment is remote, with team members based in South Africa, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Claims Handler role at Remote Recruitment full-time or part-time?
This is listed as a Full time position. It is posted as a Claims Handler role at Remote Recruitment.
How do I apply for the Claims Handler position at Remote Recruitment?
Click the "Apply Now" button on this page. You will be redirected to Remote Recruitment's official application portal hosted on workable where you can submit your application directly.
When was the Claims Handler job at Remote Recruitment posted?
This Claims Handler position at Remote Recruitment was posted on Aug 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Claims Handler
Remote Recruitment
You'll be redirected to Remote Recruitment's official application page on workable.