Claims Handler
allegiantuk
Claims Handler
4thdimension· CMT - Claims Management Team
About this role
Join Our Claims Team! 🏍️
Are you a natural problem-solver who thrives on turning a stressful situation into a smooth resolution? 4th Dimension Innovation is looking for a CMT Claims Handler to join our Claims Management Team in Egham Thorpe, helping riders get back on the road with confidence.
You'll report to the CMT Team Leader, managing a caseload of motorcycle claims from first contact through to settlement — keeping things moving, keeping customers informed, and keeping our claims philosophy front and center.
Main Duties
- Manage a caseload of First Party and Third Party claims, progressing each case towards settlement
- Respond promptly to incoming calls, emails and letters in the way that best moves the claim forward
- Screen incoming claims against fraud indicators and risk factors, escalating for further investigation where needed
- Use desktop tools (MIAFTR, CUE, MID, DVLA, etc.) to support claims decisions
- Liaise with specialist suppliers such as field investigators and engineers
- Update reserves and NCB at the appropriate stage of each claim
- Work within agreed personal authority limits, referring upwards where activity exceeds them
- Offer customers alternatives to claiming directly from their policy where commercially appropriate
Key Skills
- Excellent interpersonal skills, with the ability to communicate clearly at all levels
- Ability to make complex issues simple for customers
- Strong understanding of hierarchy and escalation protocols
- Comfortable managing a busy caseload with competing priorities
Bonus Points For
- Previous customer service or claims experience
- Familiarity with the Group's products, services and systems
The Essentials
- 🕒 Hours: 37.5 hours per week, Monday to Friday. Hybrid working — 3 days onsite, 2 days from home — following an initial 4–6 week on-site training period
- 💷 Salary: £24,500–£26,000
- 📍 Location: Egham Thorpe
- 📋 Contract: Full time
- 🎁 Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture
We recognise that people may not meet every requirement listed, and we encourage you to apply if this role interests you.
Frequently Asked Questions
What is the salary for the Claims Handler role at 4thdimension?
The listed salary for this Claims Handler position at 4thdimension is GBP 25K–26K. This is an Full Time role.
Where is the Claims Handler position at 4thdimension located?
This Claims Handler role at 4thdimension is based in Egham, Surrey, United Kingdom, Hybrid. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Claims Handler role at 4thdimension full-time or part-time?
This is listed as a Full Time position. It is posted as a Claims Handler role in the CMT - Claims Management Team department at 4thdimension.
Which team or department does the Claims Handler at 4thdimension belong to?
This Claims Handler position is part of the CMT - Claims Management Team department at 4thdimension. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Claims Handler position at 4thdimension?
Click the "Apply Now" button on this page. You will be redirected to 4thdimension's official application portal hosted on bamboohr where you can submit your application directly.
When was the Claims Handler job at 4thdimension posted?
This Claims Handler position at 4thdimension was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Claims Handler
4thdimension · 💰 GBP 25K–26K
You'll be redirected to 4thdimension's official application page on bamboohr.