Claims Consultant - Income Protection Claims

Company Description

At TAL, our Claims Consultants assess complex information, make balanced decisions and help customers through some of life's most significant challenges.

It's a role that combines critical thinking, communication, and professional judgement with real human impact.

You don't need previous insurance experience. Many of our successful Claims Consultants have joined us from banking, accounting, legal, healthcare, and other professional backgrounds.

We'll provide the training. You bring the capability.

Job Description

What does a Claims Consultant do?

As a Claims Consultant, you'll assess life insurance claims when customers are impacted by illness or injury and cannot work for a period of time.

You will be our customers main service provider. Some of your work will include:

• Review insurance policies and claim information
• Analyse medical, vocational and financial documentation
• Assess eligibility against the cover they have
• Apply professional judgement to make fair decisions
• Communicate outcomes clearly and confidently
• Partner with customers and stakeholders throughout the claims process
• Provide benefit payments and support.

This is highly engaging work where every claim presents unique circumstances and requires thoughtful decision making.

You'll be challenged, supported, and rewarded through the positive impact your work has on customers.

What's in it for you?

Training and support that will help adapt your current skillset

• Access to technical experts and development support
• Clear pathways for career progression and internal mobility
• Flexible working arrangements and wellbeing benefits
• Purpose-driven work that genuinely helps Australians

Qualifications

What will you bring?

We welcome applicants from backgrounds including:

• Banking, lending, or financial services
• Accounting, audit, or risk
• Legal, compliance or regulatory roles
• First response, emergency services
• Allied health or rehabilitation
• Education, research, or academia

Keys to success:

Strong analytical and critical-thinking skills (you know how to put things together)

• Attention to detail (you like to understand the whole picture)
• Confidence working with variety in information and basic numbers
• Sound judgement and decision making
• Excellent communication and relationship-building skills
• Empathy and professionalism

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: 

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

#LI-Hybrid  
 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Videos To Watch