Head of Medical Services

Company Description

• Lead and develop a highly respected team of Medical Officers, shaping clinical excellence and influencing customer outcomes across one of Australia's leading life insurers.  

• Partner with senior leaders including the Chief Medical Officer and GM Health Services, giving you the opportunity to drive strategic initiatives and elevate the impact of the medical function across the business.  

• Access ongoing professional development, leadership growth opportunities, and the chance to champion innovative technologies, including AI, to improve clinical quality and operational effectiveness.  

At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.  

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs.  

Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.  

Job Description

As Head of Medical Services, you'll provide dedicated clinical leadership to TAL's Medical Officer team, shaping the standards, quality and future of insurance medicine across the organisation. Working closely with the Chief Medical Officer and broader Health Services leadership team, you'll help ensure medical expertise is applied in ways that support better customer outcomes, informed business decisions and continuous improvement. This is a unique opportunity to make a meaningful impact by leading a team of medical professionals at the intersection of clinical practice, innovation and purpose. 

In this role you will: 

• Lead, coach and inspire a high-performing Medical Officer team to deliver exceptional clinical and business outcomes.  

• Drive operational excellence across claims and underwriting through effective service delivery and continuous improvement.  

• Set the benchmark for clinical quality, consistency and evidence-based decision making across the medical function.  

• Provide expert clinical leadership and guidance on complex and escalated medical cases.  

• Build organisational capability by developing insurance medicine expertise and professional growth pathways.  

• Harness data, insights and technology to enhance performance, innovation and customer outcomes. 

Qualifications

• Medical degree (MBBS or equivalent) with substantial clinical experience and the ability to provide trusted medical leadership; current AHPRA registration is preferred. 

• Proven experience leading, coaching and developing teams in a specialist clinical or healthcare environment.  

• Strong clinical judgement, with an interest in applying medical expertise to complex assessment and decision-making environments.  

• Excellent communication and stakeholder management skills, with the ability to build credibility across clinical, operational and executive audiences.  

• A collaborative and people-focused leadership style that fosters development, wellbeing and high performance.  

• A forward-thinking approach to innovation, with curiosity about emerging technologies and new ways of improving outcomes for customers and teams. 

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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