Change & Communications Lead

Inbox Business Technologies is looking for an experienced Change & Communications Lead to lead end-to-end delivery of the Communication and Adoption & Measurement segments of TAWAL's enterprise Data & AI change-management programme. Act as the primary point of accountability, translating the Data & AI strategy into a structured change, communication and adoption plan grounded in Kotter's guiding principles, and ensuring measurable, sustained adoption across the organisation.

Employment Type: Full-time employment

Responsibilities

• Own the overall change-management and communication approach across both segments, aligned to TAWAL's Data & AI strategy and Kotter-based framework.
• Manage senior stakeholders, sponsors, the Data & Analytics Director and PMO; secure leadership sponsorship and reinforcement.
• Define the communication plan, guiding principles and initiative charters; oversee the seven communication initiatives and six channels.
• Direct the Adoption & Measurement workstream — KPI framework, surveys, dashboards and reporting cadence — and act on adoption insights.
• Lead programme governance: planning, RAID management, status reporting, and change-control in line with the RFP's engagement rules.
• Manage the onsite delivery team, ensuring quality, consistency and on-time delivery.
• Provide executive briefings and immersion sessions, and champion a data-driven culture across TAWAL.

• 10–14 years in organisational change management, transformation communications or enterprise programme delivery.
• Proven leadership of enterprise-wide change or data/digital transformation programmes, ideally in telecom, infrastructure or large regulated organisations.
• Demonstrable experience delivering in the KSA / GCC market with senior stakeholders.
• Organisational Change Management methodologies (Kotter, Prosci ADKAR).
• Enterprise communication strategy, sponsor and stakeholder management.
• Adoption strategy, governance, risk and escalation management.
• Executive engagement, storytelling and briefing.
• Certifications in Prosci / CCMP — required or strongly preferred; PMP — preferred.
• Language: English (fluent, business-level).

Equal Opportunity & Inclusion

We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.

At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.