Centre Counsellor - Chennai, Bangalore, Vishakhapatnam, Guwahati, Thane, Pune, Hyderabad, Kolkata

Job Description: Career Counsellor

Department: Operations / Training Center

Location: As per Center Allocation

Reporting To: Center Manager

Purpose of the Role

The Career Counsellor is responsible for guiding prospective learners, converting walk-ins and assigned leads into enrollments, and ensuring learners receive proper support throughout the admission, training, and placement journey. The role also ensures smooth center operations, learner engagement, and coordination with internal teams to achieve enrollment and placement targets.

Key Responsibilities

1. Enrollment & Counselling

• Attend to learner walk-ins and provide detailed information about courses, career paths, and program benefits.
• Convert walk-ins and assigned leads into successful enrollments.
• Generate and qualify leads aligned with program eligibility criteria.
• Guide learners through the complete admission and enrollment process.
• Build and maintain strong relationships with learners and parents to ensure trust and clarity.

2. Learner Engagement & Follow-ups

• Conduct regular follow-ups with learners regarding training attendance, absenteeism, and interview schedules.
• Engage with learners and parents to ensure training completion and successful placements.
• Coordinate with trainers to stay updated on course curriculum, training schedules, and learner progress.
• Address learner queries and provide timely support during the training lifecycle.

3. Administration & Center Operations

• Maintain accurate learner records in ELITE/MIS systems.
• Update daily reports including walk-ins, calls, leads, registrations, and center activities.
• Manage center documentation and ensure compliance with operational guidelines.
• Handle vendor coordination and maintain center infrastructure as per operational checklists.
• Track training materials, inventory, and center operational requirements.

4. Internal Coordination

• Collaborate with Center Manager, Trainers, Placement Team, Operations Managers (OMs), CPT Team, and Business Partners.
• Support enrollment drives, certification processes, and placement initiatives.
• Stay informed about placement opportunities to guide learners toward relevant career options.

Approach & Expectations

• Demonstrate strong communication, counselling, and interpersonal skills.
• Provide accurate information and build trusted relationships with learners and parents.
• Ensure proactive follow-ups and learner engagement throughout the training lifecycle.
• Take ownership of targets and maintain operational efficiency at the center.

Key Deliverables

• Achievement of enrollment targets.
• Support successful learner certification and placements.
• Ensure high learner satisfaction and retention.
• Maintain accurate system updates and center readiness for operations.