Centralized Scheduler- Call Center

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Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation.

MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School diploma or equivalent. 
2. State criminal background check and Federal (if applicable), as required for regulated areas.

CORE JOB DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date.  If a referral or authorization is needed we generate the referral at this time.
2. Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.
3. Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
4. Identifies and communicates need for scheduling modifications and development.
5. Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.
6. Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed. 
7. Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes.  Make documentation that outside orders are requested.
8. Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in.
9. Responds to all patient communication in a timely manner.

10. Escalates any immediate needs to the appropriate area of responsibility.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit for extended periods of time.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Standard office environment. 

SKILLS AND ABILITIES:

1. Strong written and verbal communication skills. 

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

550 WVUH Scheduling Call Center