Care Partner Experience Manager

About ICG Medical: ICG Medical is a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA makeup of our business stems from our core values: Open, Family, and Passion. One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering. The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.

Job Summary: To develop and grow both relationships and revenue within the region ensuring that we continue to further our mission of Improving Patient Care. With a full understanding of the role and the business, grow the region in line with company targets whilst delivering a timely & robust recruitment service to both candidates & clients alike with a high level of customer service.

Responsibilities:

- Lead caregiver orientation and onboarding, setting clear expectations from day one
- Communicate and reinforce Greenstaff’s mission, values, and vision
- Serve as a trusted point of contact for Care Partners, ensuring their voice is heard
- Conduct field supervisions and skills validations
- Support adherence to care plans and quality standards
- Maintain accurate and compliant personnel documentation
- Track required in-services, credentials, and evaluations
- Support caregiver engagement and retention initiatives
- Assist with audits and regulatory readiness
- Partner with scheduling and operations to ensure continuity of care
- Work shifts as a backup when needed to support clients and demonstrate leadership in the field

Qualifications:

- 2+ year experience in home care, home health, or related healthcare setting
- Experience with caregiver oversight or field leadership preferred
- Strong documentation and organizational skills
- Professional communication and conflict resolution abilities
- Comfortable using documentation and scheduling systems
- Reliable transportation and ability to conduct field visits

Join us at ICG Medical and play a pivotal role in shaping the future of healthcare staffing. If you are a strategic thinker, results-oriented leader, and passionate about making a positive impact in the healthcare industry, we want to hear from you! Apply now to be considered for this exciting opportunity.