Client Experience Manger

icgmedical· Greenstaff Medical US Homecare
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📍 Boise

About this role

 

About ICG Medical: ICG Medical is a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA makeup of our business stems from our core values: Open, Family, and Passion. One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering. The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.

Job Summary: To develop and grow both relationships and revenue within the region ensuring that we continue to further our mission of Improving Patient Care. With a full understanding of the role and the business, grow the region in line with company targets whilst delivering a timely & robust recruitment service to both candidates & clients alike with a high level of customer service.

Responsibilities:

  • Have the ability to handle a fast-paced environment.
  • Maintain presence in the field
  • Conduct site visits base on care plans 
  • Daily check-in's with the scheduling team 
  • Pipeline management: prioritizing, building & maintaining relationships & supporting compliance in collecting documentation.
  • Obtaining and updating client availability.
  • Management of client database ensuring all notes are on the system.
  • Proactively resolving client queries/issues.
  • Stakeholder management with colleagues in compliance, sales, and payroll.
  • Manage basic payroll queries, chase missing timesheets, manage and support rejected timesheets, releasing timesheets from the team.
  • Follow-up service calls with existing clients to maintain strong relationships.
  • Developing client relationships & maximizing opportunities.
  • Pipeline Management

Qualifications:

  • Excellent verbal communication and writing skills are a must.
  • 2-3 year's experience in a Healthcare field
  • Committed to a high level of service delivery for clients.
  • Candidates must be comfortable working remotely and in the field.

Join us at ICG Medical and play a pivotal role in shaping the future of healthcare staffing. If you are a strategic thinker, results-oriented leader, and passionate about making a positive impact in the healthcare industry, we want to hear from you! Apply now to be considered for this exciting opportunity.

 

Frequently Asked Questions

Is the salary disclosed for the Client Experience Manger position at icgmedical?
The salary for this Client Experience Manger role at icgmedical is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Experience Manger position at icgmedical located?
This Client Experience Manger role at icgmedical is based in Boise. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Client Experience Manger at icgmedical belong to?
This Client Experience Manger position is part of the Greenstaff Medical US Homecare department at icgmedical. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Experience Manger position at icgmedical?
Click the "Apply Now" button on this page. You will be redirected to icgmedical's official application portal hosted on greenhouse where you can submit your application directly.
When was the Client Experience Manger job at icgmedical posted?
This Client Experience Manger position at icgmedical was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Experience Manger
icgmedical
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