Care Manager – Complex Healthcare

Care Manager – Complex Healthcare
Location: Milton Keynes

Salary: Up to £40,000.00 per annum
Reports to: Operations Manager
Employment Type: Permanent

About Us:

An award-winning, multi-discipline global healthcare solutions provider, ID Medical is dedicated to connecting and supporting the Healthcare Professionals and Organisations who take care of our health every day.

We have access to the widest range of roles across the UK, with dedicated, Specialist Recruitment Advisors helping Doctors, Nurses and Allied Healthcare Professionals find their ideal roles.

For Healthcare Organisations, we help to bridge the gap between supply and demand, with a range of services to help deliver agile, cost effective and sustainable Workforce Solutions to improve patient care and outcomes. Over 95% of NHS trusts rely on ID Medical for healthcare workforce solutions.

About the Role

We are seeking an experienced Care Manager, responsible for the day-to-day operational management of a defined portfolio of complex healthcare packages. Reporting to the Operations Manager, the postholder has delegated responsibility for ensuring safe, effective, person-centred and operationally efficient service delivery.

The role acts as the primary operational link between clients, families, commissioners, clinical teams, recruitment and the wider organisation, while providing day-to-day leadership to the care teams supporting allocated services.

Key Responsibilities

• Manage complex healthcare packages, ensuring safe, compliant and person-centred care.
• Oversee package mobilisation, workforce planning, rotas and service changes, ensuring continuity of care.
• Monitor service performance, resources and operational risks, taking corrective action where required.
• Manage incidents, safeguarding concerns and service disruption, including Duty of Candour and appropriate escalation.
• Apply the Mental Capacity Act, including Best Interests, DoLS/LPS and least restrictive practice.
• Work collaboratively with clients, families, clinical teams, commissioners and other stakeholders.
• Maintain accurate records and support CQC compliance, governance, audit and continuous improvement.

People Management Responsibilities

• Provide day-to-day leadership, coaching and support to colleagues, promoting accountability and high standards.
• Manage performance, attendance, conduct and development fairly and consistently.
• Set objectives, support succession planning and identify development opportunities.
• Follow HR policies and work with HR on people-related matters.
• Promote company values, safeguarding, inclusion and collaborative working.

Outcomes & Performance Measures

• Safe, compliant and person-centred delivery maintained across the allocated portfolio.

• Commissioned hours, rota coverage and continuity standards achieved, with workforce risks escalated promptly.
• New packages mobilised with confirmed workforce, operational and service readiness.
• Operational incidents, complaints and safeguarding concerns recorded, managed and escalated within required timescales.
• Package KPIs, service standards and agreed corrective actions delivered.
• Accurate and timely client, workforce and operational records maintained in relevant systems.
• Avoidable agency use, overtime and operational costs actively controlled through effective workforce deployment.

• People-management standards met, including objective setting, attendance management, performance management and accurate HR-system records.

Background and Qualifications

Required:

• Experience coordinating or managing regulated health or social care services, ideally complex healthcare packages delivered in the community.
• Experience of rota management, workforce planning and maintaining continuity of care.
• Experience of leading and supporting colleagues, including managing attendance, conduct and performance.
• Working knowledge of safeguarding, incident management, the Mental Capacity Act 2005 and person-centred care.
• Strong communication, stakeholder-management, organisation and problem-solving skills.
• Ability to maintain accurate records, use care-management and HR systems, manage competing priorities and escalate risk appropriately.

Desired:

• Relevant health, social care or management qualification.
• Knowledge of CQC requirements, Duty of Candour and community complex-care governance.
• Experience of package mobilisation, audit activity and continuous service improvement.

Apply Today!

ID Medical is an equal opportunities employer.