Call Center Supervisor

rbanw· ISC
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📍 Portland, OregonFull Time💰 USD 55K–65K

About this role

Our Story
 
We're part of the Renewal by Andersen network - one of the most respected names in window and door replacement - and there's no better time to join. We've built a culture where people stick around: strong leadership, a great team, and real investment in your growth. We're backed by 120+ years of Andersen craftsmanship, and we're not just filling a role. We're looking for someone to grow with us.

At Renewal by Andersen of Oregon, we are passionate about delivering outstanding service and support to our customers from their very first phone call. We are currently seeking a driven and detail-oriented Inside Sales Center (ISC) Supervisor to join our team and help lead our inside sales operations.
 
In this role, you'll supervise a team of inbound sales representatives, provide real-time coaching, and drive initiatives that improve performance and customer satisfaction. This is a full-time, on-site position that plays a key role in the success of our sales pipeline and overall customer experience.

What's in it for You?

  • Competitive Salary: Base salary of $55,000-$65,000 annually, with additional commission opportunities based on team and individual performance.
  • Comprehensive Benefits Package: Includes health, dental, and vision insurance.
  • 401(k) with Company Match: Helping you plan for your future with a competitive match.
  • Paid Time Off and Holidays: Generous PTO policy and paid company holidays.
  • Team Culture: Join a supportive and collaborative team focused on success and positive engagement.

Responsibilities

  • Team Supervision: Lead and manage a team of inbound sales representatives to meet daily, weekly, and monthly performance goals.
  • Training and Onboarding: Provide comprehensive training for new hires on software systems, sales techniques, and customer service best practices.
  • Performance Coaching: Monitor live calls, deliver real-time coaching, and conduct feedback sessions to develop team members.
  • Reporting & Strategy: Analyze sales center metrics, generate performance reports, and identify areas for improvement.
  • Process Improvement: Partner with the ISC Manager on strategic initiative to streamline processes and drive production.
  • Customer Escalation Support: Address and resolve escalated customer calls with professionalism and urgency.
  • Team Engagement: Drive performance contests and engagement projects that promote a fun and productive work environment.
  • Workforce Management: Monitor queue staffing and maintain accurate records of attendance and time-off requests.
  • CRM Management: Ensure timely and accurate updates to customer records using our CRM tool (Salesforce).

Qualifications

  • Experience: 3-5 years of experience in sales, call center operations, or team leadership.
  • Education: Bachelor's degree in business or equivalent experience preferred.
  • Technical Skills: Intermediate understanding of CRM tools and service center software; proficiency in Microsoft Excel, PowerPoint, and related platforms.
  • Leadership Skills: Strong coaching, mentoring, and problem-solving abilities.
  • Communication: Excellent interpersonal and decision-making skills with a customer-first mindset.
  • Organizational Strength: Ability to analyze data and make data-driven recommendations.
Join Us
Becoming an ISC Supervisor at Renewal by Andersen of Oregon means joining a high-energy team that thrives on results, collaboration, and delivering an outstanding customer experience. If you are a motivated leader who enjoys mentoring others and driving team performance, apply today to help shape the success of our Inside Sales Center!

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America. 
 
Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.
 
Additional information? Feel free to visit our career page at https://www.tiffee.com/

Frequently Asked Questions

What is the salary for the Call Center Supervisor role at rbanw?
The listed salary for this Call Center Supervisor position at rbanw is USD 55K–65K. This is an Full Time role.
Where is the Call Center Supervisor position at rbanw located?
This Call Center Supervisor role at rbanw is based in Portland, Oregon. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Center Supervisor role at rbanw full-time or part-time?
This is listed as a Full Time position. It is posted as a Call Center Supervisor role in the ISC department at rbanw.
Which team or department does the Call Center Supervisor at rbanw belong to?
This Call Center Supervisor position is part of the ISC department at rbanw. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Center Supervisor position at rbanw?
Click the "Apply Now" button on this page. You will be redirected to rbanw's official application portal hosted on lever where you can submit your application directly.
When was the Call Center Supervisor job at rbanw posted?
This Call Center Supervisor position at rbanw was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Center Supervisor
rbanw · 💰 USD 55K–65K
Apply for this role ↗

You'll be redirected to rbanw's official application page on Lever.