Call Center Supervisor
Serenity Mental Health Centers
Call Center Supervisor
americanironandmetal· Administration
About this role
Company Description
At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting!
Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales.
Job Description
As part of a rapidly growing company and reporting to the Director of Customer Service, the Call Center Supervisor is responsible for overseeing call center agents, ensuring smooth daily operations, and driving overall team performance.
The incumbent will guide and motivate the team through coaching, mentoring, and regular feedback to help achieve performance objectives. The role also supports operations and handles more complex situations as needed.
What you're responsible for:
- Ensuring agents’ performance meets established standards and objectives
- Setting team performance goals and clearly communicating expectations
- Participating in employee development through coaching, mentoring and assessing training needs
- Monitoring live or recorded calls to ensure quality standards are maintained
- Evaluating and measuring team effectiveness and performance
- Planning and managing work schedules
- Preparing reports as required for management
- Proactively identifying areas for improvement and proposing value-added ideas or innovations to enhance or streamline work processes
- Performing any other related duties as required
Qualifications
To join our team:
- You are bilingual in French and English (required)
- You have 3 years of experience in a similar role
- You have 2 years of experience managing personnel in a target-driven environment
- You have knowledge of call center systems and technology (preferred)
Additional Information
What we offer:
- A competitive wage + annual bonus
- Group insurance after 3 months
- Group RRSP with employer matching contribution up to 3.5%
- Opportunities for advancement within the company
- Exclusive employee discounts on parts at any Kenny site
- Free coffee onsite
- Free onsite parking
American Iron & Metal and its subsidiaries offer equal employment opportunities to all. Only candidates selected for an interview will be contacted.
Frequently Asked Questions
Is the salary disclosed for the Call Center Supervisor position at americanironandmetal?
The salary for this Call Center Supervisor role at americanironandmetal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Center Supervisor position at americanironandmetal located?
This Call Center Supervisor role at americanironandmetal is based in Laval, QC, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Center Supervisor role at americanironandmetal full-time or part-time?
This is listed as a Full time position. It is posted as a Call Center Supervisor role in the Administration department at americanironandmetal.
Which team or department does the Call Center Supervisor at americanironandmetal belong to?
This Call Center Supervisor position is part of the Administration department at americanironandmetal. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Center Supervisor position at americanironandmetal?
Click the "Apply Now" button on this page. You will be redirected to americanironandmetal's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Call Center Supervisor job at americanironandmetal posted?
This Call Center Supervisor position at americanironandmetal was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Center Supervisor
americanironandmetal
You'll be redirected to americanironandmetal's official application page on SmartRecruiters.