Call Center Agent

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Position Summary

We are seeking a Call Center Agent to handle telephone inquiries, assist with routine customer requests, and provide information about company products, services, and promotions. This position is suited to someone who communicates clearly, listens carefully, and maintains a professional telephone manner.

Responsibilities

• Answer incoming customer calls and respond to inquiries.
• Provide accurate information about products, services, and promotions.
• Listen to customer questions and determine appropriate next steps.
• Assist with routine requests and service-related concerns.
• Transfer or escalate calls that require specialized assistance.
• Document call details and relevant customer feedback.
• Make follow-up calls when required.
• Maintain a courteous and professional tone throughout conversations.
• Follow established service procedures and quality standards.
• Communicate recurring customer questions to supervisors.

Benefits

• Paid training.
• Customer communication skills development.
• Supportive team environment.
• Professional development opportunities.
• Opportunities for career advancement.
• Competitive compensation.

Qualifications

• High school diploma or equivalent.
• Clear verbal communication and active listening skills.
• Patient, professional, and customer-focused attitude.
• Ability to remain composed during challenging conversations.
• Strong attention to detail and accurate recordkeeping.
• Comfortable handling phone-based customer interactions.
• Previous call center, customer service, retail, or hospitality experience is an advantage but not required.

Additional Information

• Competitive salary of $52,000 – $58,000 annually

• Professional leadership development and training

• Career advancement opportunities

• Opportunities to develop management and business skills

• Hands-on experience with business operations

• Supportive and collaborative team environment

• Opportunities to take on greater responsibilities as you grow

• Performance-driven career development

• Long-term professional growth within the organization