Call Center Agent
alphabeinsightinc
Call Center Agent
lawfirmcarolinas· HOA
About this role
Busy medium size law firm located in Greensboro is seeking a full time call center agent for our collections department. Candidate must have collections customer service background, ideally in a call center environment, handling inbound and outbound calls in a fast paced environment. Candidate will need to be well-versed in Microsoft’s suite of programs and data entry, able to type at least 75 wpm and be familiar with general office work including but not limited to printing, scanning, and mail machines. Candidate should be very organized, detail-oriented, and able to handle a high volume workload. Bilingual in Spanish is a plus.
This is a full-time, in office position with a comprehensive benefits package after 90 days that includes medical, dental, vision, life insurance, long-term and short-term disability coverage, and 401k match. The hours are 8:30 am – 5:30 pm, Monday – Friday.
Call Center Agent Job Responsibilities:
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics - fair debt collection practices
• Inform clients by explaining the process; answering questions; providing information; researching issues
• Collect customer information pertinent to business objectives such as name, address, demographic, and financial information
• Keep records of all conversations in our call center database in a comprehensible way
Call Center Agent Skills / Qualifications:
• Strong phone and verbal communication skills along with active listening
• Data entry skills
• People skills
• Previous experience in a collections customer service/support role
• Attention to detail
• Professionalism
• Ability to multi-task, set priorities and manage time effectively
• Adaptability to different personality types
Frequently Asked Questions
Is the salary disclosed for the Call Center Agent position at lawfirmcarolinas?
The salary for this Call Center Agent role at lawfirmcarolinas is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Center Agent position at lawfirmcarolinas located?
This Call Center Agent role at lawfirmcarolinas is based in Greensboro, North Carolina, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Center Agent role at lawfirmcarolinas full-time or part-time?
This is listed as a Full Time position. It is posted as a Call Center Agent role in the HOA department at lawfirmcarolinas.
Which team or department does the Call Center Agent at lawfirmcarolinas belong to?
This Call Center Agent position is part of the HOA department at lawfirmcarolinas. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Center Agent position at lawfirmcarolinas?
Click the "Apply Now" button on this page. You will be redirected to lawfirmcarolinas's official application portal hosted on bamboohr where you can submit your application directly.
When was the Call Center Agent job at lawfirmcarolinas posted?
This Call Center Agent position at lawfirmcarolinas was posted on Oct 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Center Agent
lawfirmcarolinas
You'll be redirected to lawfirmcarolinas's official application page on bamboohr.