Business Process Lead - SupremeServ
ksb· KSB Limited
About this role
Job Description
- Initiate, facilitate, and lead end‑to‑end business process mapping and review workshops to assess current sales and operational workflows and identify digitalization opportunities
- Conduct detailed analysis of concept notes shared by business stakeholders and convert them into clear, structured Business Requirement Documents (BRDs)
- Collaborate closely with cross‑functional business teams to capture business scenarios, ROI/payback calculations, exception cases, operational challenges, and user requirements
- Translate business needs into functional specifications, user stories, and acceptance criteria for CRM/ERP or other digital platforms after considering vertical & horizontal integration
- Evaluate existing processes for inefficiencies, manual touchpoints, and compliance gaps, and recommend process enhancements or automation opportunities
- Support solution design by working alongside technical teams, ensuring that proposed digital solutions align with business objectives and fit the intended process flow
- Facilitate requirement walkthroughs and sign‑off cycles with business users, process owners, and IT teams
- Coordinate and support User Acceptance Testing (UAT) by preparing test scenarios, assisting users during execution, and validating defect resolutions
- Drive change management efforts by training users, explaining new digital processes, and ensuring adoption of updated workflows and systems
- Monitor post‑implementation performance and utilization, gather user feedback, and work with stakeholders to refine processes and drive continuous improvement
- Explore usage of new age technologies like AI/ML, Analytics etc. to make the business processes more convenient, flexible & Agile
Qualification and experience
B.E. (Mech) with experience in sales for 3-5 years. Should have flair for digital technologies
Functional / Technical Competencies
- Knowledge of aftermarket business processes
- Knowledge of Project Management (Digitalization)
- Knowledge of ERP & CRM functions
Behavioural Competencies
- Planning & Organizing
- Analytical ability
- Pursuation & Conflict management
- Big picture thinking
- Decision making
- Target Orientation
Frequently Asked Questions
Is the salary disclosed for the Business Process Lead - SupremeServ position at ksb?
The salary for this Business Process Lead - SupremeServ role at ksb is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Business Process Lead - SupremeServ position at ksb located?
This Business Process Lead - SupremeServ role at ksb is based in Chinchwad, Pimpri. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Business Process Lead - SupremeServ role at ksb full-time or part-time?
This is listed as a Full time position. It is posted as a Business Process Lead - SupremeServ role in the KSB Limited department at ksb.
Which team or department does the Business Process Lead - SupremeServ at ksb belong to?
This Business Process Lead - SupremeServ position is part of the KSB Limited department at ksb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Business Process Lead - SupremeServ position at ksb?
Click the "Apply Now" button on this page. You will be redirected to ksb's official application portal hosted on workday where you can submit your application directly.
When was the Business Process Lead - SupremeServ job at ksb posted?
This Business Process Lead - SupremeServ position at ksb was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Business Process Lead - SupremeServ
ksb
You'll be redirected to ksb's official application page on Workday.