Business Operations & Growth Virtual Assistant for a Food Business in Canada (Home Based Part Time)

Customer Service • Monitor and organize email inboxes. • Respond to customer inquiries using approved templates. • Follow up with customers after deliveries. • Process customer feedback and testimonials. • Track customer issues until resolved. Administrative Support • Maintain Google Drive and organize business documents. • Prepare weekly reports and dashboards. • Create and update spreadsheets. • Maintain Standard Operating Procedures (SOPs). • Schedule meetings and reminders. • E-commerce & Order Management • Manage Shopify orders and subscriptions. • Prepare production and order summary sheets. • Track subscription renewals. • Assist with delivery paperwork. • Maintain an accurate customer database. Marketing & Brand Support • Monitor online customer reviews and prepare response drafts. • Schedule social media content. • Update menus, marketing materials, and promotional assets. • Maintain a catering and customer inquiry tracker. Sales & Business Development • Research corporate catering and business opportunities. • Send outreach emails using approved templates. • Maintain CRM and lead tracking. • Schedule social media posts. • Assist with email marketing campaigns. Reporting • Prepare a weekly executive dashboard including: - Sales - Orders - New customers - Subscription growth - Business development leads - Customer feedback - Outstanding action items