Business Analyst (Utilities Industry)

We are seeking an experienced Business Analyst with 8-10 years of experience and strong exposure to the Utilities Industry. The candidate will act as a bridge between business stakeholders and technology teams, gathering, analyzing, and documenting business requirements while driving digital transformation initiatives across utility operations.

Key Responsibilities

• Collaborate with business stakeholders to understand and document business requirements, processes, and pain points.
• Conduct workshops, requirement-gathering sessions, and stakeholder interviews.
• Prepare Business Requirement Documents (BRDs), Functional Requirement Specifications (FRS), User Stories, Use Cases, and Process Flows.
• Analyze existing utility business processes and identify opportunities for improvement and automation.
• Work closely with Product Owners, Architects, Developers, QA teams, and Project Managers throughout the project lifecycle.
• Support Agile ceremonies such as Sprint Planning, Backlog Grooming, Reviews, and Retrospectives.
• Perform gap analysis, impact analysis, and feasibility assessments for business initiatives.
• Facilitate User Acceptance Testing (UAT) and ensure successful deployment of solutions.
• Monitor project progress and ensure requirements are delivered as agreed.
• Support change management, training, and adoption activities.

Mandatory Skills

• Strong experience as a Business Analyst in large-scale enterprise projects.
• Proven experience in the Utilities domain is added advantage  (Power, Gas, Water, Smart Metering, Energy Distribution, Customer Services, Asset Management, or Grid Operations).
• Expertise in requirements elicitation, stakeholder management, and business process analysis.
• Experience creating BRDs, FRS, User Stories, Process Maps, and Wireframes.
• Familiarity with Agile, Scrum, and Waterfall methodologies.
• Strong analytical and problem-solving skills.

• Excellent communication and presentation skills.

   

Utilities Domain Knowledge (Must Have)

Technical Skills

• SQL for data analysis and validation.
• Jira, Confluence, Azure Cloud 
• MS Power Platform
• Visio, Lucidchart, Draw.io.
• Power BI/Tableau reporting exposure.
• Understanding of API integrations and digital platforms.

• Basic understanding of cloud platforms (Azure/AWS)

   

• Key Competencies
• Stakeholder Management
• Business Process Modelling
• Requirement Analysis and Gathering sessions
• Domain Consulting
• Communication & Presentation
• Problem Solving

• Leadership & Collaboration

   

   

 

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.