Business Analyst - ServiceNow

Infotel UK
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📍 Prestwick, Scotland, United Kingdom

About this role

Infotel UK Consulting is seeking an experienced Business Analyst with ServiceNow experience for an initial three-month contract based in Prestwick, Scotland.

The successful candidate will work closely with business stakeholders, technical teams and project delivery colleagues to understand business needs, document requirements and support the delivery of ServiceNow-related initiatives. The role will involve analysing existing business processes, identifying opportunities for improvement and translating business requirements into clear, actionable specifications for technical implementation.

This is an excellent opportunity for a proactive Business Analyst with strong stakeholder management, analytical and communication skills, and practical experience working on ServiceNow projects within a structured delivery environment.

Responsibilities:

  • Gather, analyse and document business requirements for ServiceNow-related projects.
  • Work with stakeholders and technical teams to define solutions aligned with business needs.
  • Analyse existing business processes and identify opportunities for improvement and automation.
  • Prepare user stories, acceptance criteria, process maps and functional documentation.
  • Support ServiceNow implementation, enhancements and workflow optimisation.
  • Assist with User Acceptance Testing (UAT), defect tracking and solution validation.
  • Collaborate with project teams to ensure timely delivery of agreed requirements.
  • Identify risks, dependencies and gaps, communicating these effectively to stakeholders.
  • Experience with ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM) or Service Catalog.
  • Familiarity with ServiceNow workflows, forms, business rules, catalog items and platform capabilities.
  • Experience working in Agile or hybrid project delivery environments.
  • Familiarity with tools such as Jira, Confluence, Visio or equivalent process-mapping and requirements-management applications.
  • Experience supporting system implementations, upgrades, integrations or business process transformation initiatives.
  • Relevant Business Analysis qualifications, such as BCS Business Analysis, or equivalent practical experience.

Frequently Asked Questions

Is the salary disclosed for the Business Analyst - ServiceNow position at Infotel UK?
The salary for this Business Analyst - ServiceNow role at Infotel UK is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Business Analyst - ServiceNow position at Infotel UK located?
This Business Analyst - ServiceNow role at Infotel UK is based in Prestwick, Scotland, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Business Analyst - ServiceNow position at Infotel UK?
Click the "Apply Now" button on this page. You will be redirected to Infotel UK's official application portal hosted on workable where you can submit your application directly.
When was the Business Analyst - ServiceNow job at Infotel UK posted?
This Business Analyst - ServiceNow position at Infotel UK was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Business Analyst - ServiceNow
Infotel UK
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