Business Analyst – Marketing Solutions
About this role
Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
Why Join Resmed
At Resmed, your work helps enable better customer experiences, smarter decision-making, and more effective digital and marketing capabilities across a global organisation. You’ll collaborate with teams spanning Marketing, Data, Product, Analytics, and Technology while contributing to enterprise-scale initiatives that drive innovation, operational excellence, and business performance. If you enjoy solving complex problems, working with data, and helping organisations maximise the value of their technology investments, you’ll find meaningful opportunities to grow and make an impact at Resmed.
Let’s talk about the team
As a Business Analyst – Marketing Solutions, you will help shape how marketing technology, data, and digital capabilities deliver value across Resmed. Working at the intersection of Marketing, Data, Product, Digital, Analytics, and Technology teams, you’ll turn business needs into scalable, compliant, and outcome-focused solutions. Your work will support customer engagement, campaign performance, product content quality, search experiences, digital experiences, and data-driven decision-making across a complex global marketing ecosystem. This is an opportunity to influence enterprise-wide initiatives while partnering with stakeholders across APAC, EMEA, and AMER.
Let’s talk about the role
- Partner with business and technology stakeholders to capture, analyse and document requirements.
- Translate requirements into user stories, process flows, functional specifications and acceptance criteria.
- Support the delivery and optimisation of key marketing technology platforms including CDP, CRM, Marketing Automation, CMS, DAM, PXM, DXP and Enterprise Search.
- Analyse marketing, customer and product data to identify opportunities, risks and improvement initiatives.
- Collaborate with Data Engineering, Analytics and Technology teams to support reporting, integrations, data quality and governance.
- Support project planning, UAT, change management, adoption activities and ongoing platform improvements.
- Contribute to AI and automation initiatives that improve operations and customer experiences.
- Prepare documentation, stakeholder updates and delivery status reports using Jira and Confluence.
Let’s talk about you
- Bachelor's degree in Information Technology, Computer Science, Business, Marketing Technology, Data Analytics or a related discipline.
- 5-7 years' experience in Business Analysis, Marketing Technology, Digital Platforms, Data Platforms or Technology Delivery.
- Experience working on MarTech, digital transformation, enterprise application or data-driven initiatives.
- Strong business analysis skills, including requirements gathering, process mapping and stakeholder management.
- Understanding of marketing operations, customer engagement, marketing data and digital experiences.
- Experience analysing data, defining reporting requirements, supporting KPI development, and collaborating with Data Engineering and Analytics teams.
- Experience working with Agile delivery methodologies and tools such as Jira and Confluence.
- Strong analytical, communication and problem-solving skills.
- Ability to work effectively with global, cross-functional teams.
- Experience within Healthcare, MedTech, Digital Commerce or large-scale marketing technology environments will be highly regarded, along with certifications such as CBAP, PMP, SAFe, Scrum or Agile BA.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
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