Branch Operations and Service Head, Distribution
dbs· DBS Bank India Limited
About this role
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
- Lead and oversee daily branch operations and service delivery across the distribution network to ensure seamless execution and compliance with regulatory standards.
- Drive service excellence initiatives to enhance customer experience, satisfaction, and loyalty across all touchpoints.
- Establish and monitor key performance indicators (KPIs) for operational efficiency, service quality, and risk management.
- Implement robust risk control frameworks and audit processes to mitigate operational risks and ensure adherence to internal policies.
- Collaborate with cross-functional teams to streamline operational workflows, leverage digital solutions, and drive continuous process improvement.
- Mentor, coach, and develop branch operations staff to foster a high-performance culture and support career progression.
Requirements
- Bachelor’s degree in Business Administration, Finance, or a related field, or equivalent professional experience.
- Proven leadership experience in branch operations, service management, or retail banking within the financial services sector.
- Strong understanding of banking regulations, compliance standards, and operational risk management frameworks.
- Demonstrated ability to lead, motivate, and develop diverse teams across multiple locations.
- Excellent interpersonal and stakeholder management skills, with the ability to influence and collaborate effectively at all levels.
- Analytical mindset with a track record of driving process optimization and digital transformation initiatives.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
Karur-VengameduJob:
OperationsSchedule:
RegularEmployee Status:
Full timeFrequently Asked Questions
Is the salary disclosed for the Branch Operations and Service Head, Distribution position at dbs?
The salary for this Branch Operations and Service Head, Distribution role at dbs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Branch Operations and Service Head, Distribution position at dbs located?
This Branch Operations and Service Head, Distribution role at dbs is based in Karur-Vengamedu. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Branch Operations and Service Head, Distribution role at dbs full-time or part-time?
This is listed as a Full time position. It is posted as a Branch Operations and Service Head, Distribution role in the DBS Bank India Limited department at dbs.
Which team or department does the Branch Operations and Service Head, Distribution at dbs belong to?
This Branch Operations and Service Head, Distribution position is part of the DBS Bank India Limited department at dbs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Branch Operations and Service Head, Distribution position at dbs?
Click the "Apply Now" button on this page. You will be redirected to dbs's official application portal hosted on workday where you can submit your application directly.
When was the Branch Operations and Service Head, Distribution job at dbs posted?
This Branch Operations and Service Head, Distribution position at dbs was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Branch Operations and Service Head, Distribution
dbs
You'll be redirected to dbs's official application page on Workday.