Box Office Supervisor | Part-Time | Stormont Vail Events Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Box office Supervisor is responsible for assisting with the supervision of the Box Office.

This role pays an hourly rate of $18.00 - $20.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 18, 2026.

Responsibilities

• Supervises, instructs, and trains ticket sellers in proper selling procedures.
• Updates and coordinates all event information for ticket sellers.
• Opens and/or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer-printed tickets.
• Completes daily ticket sales report. Keeps an accurate daily balance sheet of cash received and tickets sold; balances sales and changes bank and submits cash to Box Office Manager for audit.
• Fills reservations for seats by telephone or mail, handles the Will-Call window according to procedures, or other related duties as assigned by Manager.
• Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating, and events. Gives information concerning coming attractions.
• Files various records and reports. Performs related clerical work as assigned.
• Supervises Ticket Sellers.
• Assists with the overall supervision, coordination, and evaluation of the Box Office.
• Carries out supervisory responsibilities in accordance with OVG policies and applicable laws.
  

Qualifications

• High school diploma or general education degree (GED).
• 2-3 years of related experience and/or training or an equivalent combination of education and experience.
• Box Office or guest services background is preferred.
• Knowledge of supervisory principles and practices; ability to coordinate staff.
• Ability to count money and make change accurately.
• Ability to input data into a computer to record sales transactions.
• Strong communication skills and ability to read and interpret written information.
• Good problem-solving skills and organizational ability.
• Ability to work independently and as a member of the team.
• Strong customer service skills.
• Proficiency with computers. Experience with a computerized ticket system is preferred.
• Ability to work the ticket window with minimal supervision.
• Ability to work flexible hours, including daytime, evening, weekends, and holidays, as needed.
• Must have a professional attitude and appearance.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.