Box Office Attendant | Part-Time | Federal Way Performing Arts and Event Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Box Office Attendant is responsible for ticket sales and customer service for all ticketed events at the Federal Way Performing Arts and Event Center. 

This role pays an hourly rate of $19.50.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 31, 2026.

About the Venue

The Federal Way Performing Arts and Event Center is a multipurpose venue designed to host theater, music, dance, art, and spoken-word performances. Adjoining event spaces can host more than 300 for gala seating or be transformed into settings ideal for conferences, seminars, meetings, and weddings. Majestic mountain views are abundant from the PAEC’s perch above the city, an enchanting backdrop for striking event photographs. The center’s premier location in South King County, just 20 minutes south of Sea-Tac Airport, is ideal for business, educational, social, charitable, and private events. 

Responsibilities

• Know and understand the operations of the Etix ticketing system
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
• Know and understand seating charts and configurations of the FWPAEC
• Perform transactions for all events on the ticketing system with efficiency and accuracy
• Collect the proper credit card amount for the purchase of ticket(s) as well as give back the proper number of tickets
• Communicate and satisfy patrons with world-class customer service
• Operate phone and address call-in patrons’ requests for information
• Reconcile all monies received from ticket sales
• Maintain confidentiality
• Additional duties may be assigned by Box Office Manager or Box Office Supervisor

Qualifications

• Ability to multitask in a fast‐paced environment
• Familiarity with Windows-based computers
• Possess excellent customer service skills
• Experience working with the public
• Ability to work independently and as a productive member of a team
• Capable of working a flexible schedule and extended hours, including but not limited to working nights, weekends, and holidays in addition to traditional business hours
• Strong verbal communication skills
• Proven ability to work well with all levels of management
• Strong analytical and problem‐solving skills

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.